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Customer Service Professional Experience

Chennai, Tamil Nadu, India
July 11, 2017

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Seeking a Human Resources Management position where my professional experience and education will allow me to utilize my skills to contribute towards growth of the organization, based on my expertise and capabilities.


MBA (Human Resources Management) with 3 years professional experience in Human Resources& 1 .5 years in customer service. Comprehensive knowledge on HR competencies,procedures & policy implementations.


• Company:Trans Car India Pvt. Ltd.(Dealership for Mercedes-benz)Chennai from Dec 2015 - Aug 2016

Designation: Hr Executive.

Role:Hr Generalist.

• Job Profile:

Recruitment of Various Positions.

On Boarding Formality.

Induction Training.

HR- Data base.

Employee Relations.

Employee Welfare Programs.

Employee Engagement Activities.

Attendance and Leave Management.

Salary Processing

Exit interview.

Roles & Responsibilities:

Conducting and monitoring the on boarding process of new employees and their joining formalities.Issuing ID cards, Offer letters & Appointment letters for new employees.

Conducting HR Induction,facilitating new recruits in inducting them to their tasks.

Updating and maintaining employee records, co-ordination with bank executives for Opening of Bank accounts and updating of account.

Updating Insurance for the new employees.

Validations and confirmations of master data and salary register for all employees in Payroll time.

Updating skill reports of the employees.

• Company: CADD Centre Training Services Pvt.Ltd.Chennai from Dec 2014 to Dec 2015.

Designation: Hr Executive.

Role: Recruitment.

• Company: IGenesis Software services & Consultant.Chennai from Oct 2013 to Dec 2014.

Designation: Hr Executive.

Role: Recruitment.

Roles & Responsibilities:

• Handling end to end recruitment process. Worked on IT & Non IT recruitment.

• Handling permanent and contract recruiting

• Initial screening the profiles & finding the right candidates, shortlisting of profiles through different sources like job portals, social networking. Explain the requirement to the candidate thoroughly

• Review and understand technical job requirement,Interacting with the candidate through phone

& scheduling the short listed candidates.

• Taking a initial level of telephonic interviews, negotiating with the candidates.

• Uploading relevant profiles in client's portal after discussion with candidates.

• Foster long term relationships with candidates, Regular follow up with offered candidate till on boarding.

• Scheduling interview, closing the position and follow up the candidate till to join

• Preparation of Various MIS Reports like Recruitment Report, Weekly Report & Daily Report.

• Maintaining a tracker on availability matrix, pre-qualified candidates, and recruited candidates. Company: CADD Centre Training Services Pvt.Ltd.Chennai from April 2012 to Sep 2013.

Designation: Admin cum Customer Service Executive. Roles & Responsibilities:

• Professionally and effectively employs sales skills to achieve targeted sales

• Responding mails with the clients

• Fulfilling Staff requirements

• Maintaining and filing office master files

• Working knowledge in MS office

• Maintain an accurate and current database.

• Identify and develop sources of potential clients. ACADEMICS

• MBA (HR & Finance) in St.Peter’s college of Engineering & Technology, Anna University 2011.

• B.Com (Corporate Secretary ship) in D.B.Jain College, Madras University 2008

• HSC in St.Raphael’s Girls Higher Sec School Chennai, State Board 2005 Computer Proficiency & Skills

Operating Systems : Windows XP/2000/2003/2007/2008. MS-Office : Word, Excel, PowerPoint.

Tools : Internal tools: Sage-Pocket.


Date of birth : May 13, 1988

Gender : Female

Nationality : Indian

Marital Status : Married

Languages Known : English,Tamil.


I hereby declare, that all the above given Information are true to the best of my knowledge.


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