Medical Billing Customer Service

TOMEKYA JOHNSON

*** ********* ***** *********, ** 28214 Tel. 704-***-**** **************@*****.***

PROFILE

An accomplished, highly skilled customer-focused professional offering comprehensive and diverse experience, coupled with a strong desire to succeed within the customer advocacy and administrative fields. Follows policies, procedures and guidelines to assure consistent quality. Maintains and ensures patient privacy and confidentiality. Regarded as a loyal and competent employee who actively participates in team environments resulting in the completion of goals.

KEY QUALIFICATIONS

Medical Billing & Coding ICD-9-CM, HCPCS, CPT Introduction to ICD-10-CM Co-Payments & Deductibles

Greenway PrimeSUITE EHR/EMR Practice Management Software

Insurance Billing Procedures Insurance Verification

Anatomy & Physiology Medical Terminology HIPAA Compliance

Medicare, Medicaid, TRICARE CMS 1500, CMS 1450 (UB-04) EOBs Managed Care (HMO, PPO, and POS)

Insurance Claim Processing Electronic Payment Posting Appointment Scheduling

Government & Third-Party Payers Office Management Data Entry

10-Key Skills Microsoft Office 50 WPM

EDUCATION

Ultimate Medical Academy

Associate in Science Degree – Medical Billing & Coding, 2015

Enhanced knowledge base included

Research and Writing Skills, Analyzing and Solving Issues, Business Communications, Accounting for Managers, Biology, and Sociology.

Diploma – Medical Billing and Coding, 2014

Completed an intensive, accredited training program which included:

Anatomy and Physiology, Disease Processes, Surgical Procedures, Life Cycle of an Insurance Claim, Health Care Settings, Health Care Payers, Procedure and Diagnosis Coding from Medical Records, Reimbursement Systems, Keyboarding, Word Processing, Medical Practice Management Systems and Life Skills for Success

WORK EXPERIENCE

City of Charlotte 01/2013 – Present

Shuttle Bus Driver

• Transport passengers to and from airport terminal from various lots

• Respond to passengers inquiries concerning routes, schedules, and parking rules

• Assist passengers with disabilities

CMS Schools (Charlotte-Mecklenburg Schools), Charlotte, NC 01/2010 – 3/2014

School Bus Driver

• Transported students to and from school and related events safely and efficiently

• Operated designated route(s) and remained on schedule

• Maintained an excellent driving record; maintained order and issue disciplinary action as needed

Providence Home Healthcare 04/2009 – 02/2011

Office Assistant

• Organized office and assist associates in ways to optimize procedures

• Sort and distribute communications and correspondence in a timely manner

• Created and updated records ensuring accuracy and validity of information

• Scheduled and planned meetings and appointments

• Monitored inventory of supplies and handled shortages

• Resolved office-related malfunctions and respond to request or issues accordingly

• Coordinated with staff to ensure compliance with established policies and procedures

• Maintained trusting relationships with vendors, customers, and colleagues

White Oak Manor, Charlotte, NC 04/2004 – 04/2009

Transportation Specialist

• Provided safe and reliable transportation of residents to various locations within the community

• Maintained certification requirements and excellent driving record

• Upheld highest standard of safe driving skills, customer service and professionalism

• Communicated with customers and staff and assisted passengers with disabilities

America Charters, Charlotte, NC 09/1999 – 03/2009

Transportation Specialist / Charter Bus Driver

• Drove for various assignments including day trips, overnight and extended tours

• Maintained certification requirements and excellent driving record

• Continued staff support and maintained mental alertness, dependability, tact and courtesy

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