Customer Service Manager
Resume:
Demetress Shaw
*** ***** *** ****** *********, TN 37206
**********@*****.***
Objective
To obtain a position in a well-rounded, professional environment dedicated to training and developing in a call center environment.
Education
Stratford Comprehensive High School 2002-2005
Kaplan Career Institute 2006-2007 – Major: Medical Office Specialist
Work Experience
2002-2004 McDonald’s Corporation
Cashier – handling customers, providing quality service and food, sanitation and cleaning responsibilities, assist other employees meet performance goals and standards
2004-2006 Mapco Xpress
Front Counter Clerk – process sales, inventory management, cleaning and sanitation, provide customers with excellent service
2006-2007 Dillard’s Warehouse
Front Counter Clerk/Floor Attendant – assist customers with store needs, assist management in floor production and cleanliness, assisted in shipping items to customers through online or in-store orders
2007-2008 McDonald’s Corporation
Manager – cash handling, inventory management, scheduling, develop and train new employees on company standards and procedures, cleaning and sanitation, manage and operating shifts daily for maximum performance
2008-2010 Wal-Mart
Supervisor – assist employees with daily functions, cash handling, handling daily operations, assist management with daily functions, assist customers when needed, train and develop employees for maximum performance
2010-2012 McDonald’s Corporation
Manager – cash handling, inventory management, scheduling, develop and train new employees on company standards and procedures, cleaning and sanitation, manage and operating shifts daily for maximum performance, scheduling and time management
2012-2014 Walmart
Supervisor – assist employees with daily functions, cash handling, handling daily operations, assist management with daily functions, assist customers when needed, train and develop employees for maximum performance
2014-Present TLK Group
Customer Service Representative – attempt to contact customers to offer promotions or upgrade customers services, offer to retain customers who have disconnected services for Comcast, uphold call quality standards and performance goals, sales and marketing
References
Lily Williams 706-***-**** Supervisor
Katrina Williams 615-***-**** Supervisor
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