Office Manager

CG

OBJECTIVE

As a loyal, organized and

self-motived team player,

with over 15 years of

management experience, I

am looking for a secure

position where I can utilize

my experience, lead a

successful team, and grow

within the company.

SKILLS

- Microsoft Word, Excel,

PowerPoint, Dynamics

AX and Outlook.

- NGS

- Seibel

EDUCATION

Associates in Arts Degree

Seminole Community

College, 2008

High School Diploma

Oviedo High School, 1997

REFERENCES

Available upon request

CATHERINE GAILLARD

**********@*****.*** 407-***-****

EXPERIENCE

OFFICE MANAGER • BOSLEY

APRIL 2009 – JUNE 2017

- Managed an elective surgical office consisting of 2 doctors, 1 Physician Assistant, 2 Nurses, and 12 Medical Assistants while coordinating operations with 4 satellite offices.

- Responsible for maximizing business procedure

availability while limiting unnecessary labor dollars.

- Ranked 2nd highest company-wide in overall patient satisfaction.

- Created and enforced new internal standards when confirming scheduled procedures resulting in one of the lowest cancellation rates companywide.

- Key player in reducing overall procedure costs by 27%.

- Ensured all business, professional and CPR licensing were up to date.

- Coordinated travel arrangements for all traveling staff.

- Interviewed and hired staff including a Front Office Assistant, Physician Assistant, LPNs, RNs, Clinical Supervisor and Medical Assistants.

- Traveled to other locations nationwide when needed.

- Completed performance reviews annually and created development plans for underperforming employees.

ASSISTANT SERVICE OPERATION MANAGER • ALBERTSONS

JULY 2002 – AUGUST 2006

- Managed front end department, totaling 65 employees.

- Responsible for cash funds greater than $75,000 daily.

- Focused on customer needs and ensuring customer

satisfaction.

- Interviewed, hired, and trained all potential and newly- hired associates.

- Created weekly schedules for the Front End

departments including supervisors, cashiers, customer service clerks, and courtesy clerks.

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