Customer Service Medical

Lauri Rugg

**** ****** ******, ***#**, Baldwin Park, CA 91706

626-***-**** Email: ***********@*****.***

Graduate of North West College, West Covina, CA

MEDICAL BILLING INSURANCE & CODING

To obtain a position as a Medical Biller/Administrator where my technical skill, education and experience may best be utilized and strengthened.

Skills

Medical Terminology

Microsoft Office

Typing 40 WPM/10 key

HCPCS/CPT

BLS CPR Certified

Chart Documentation

Medical Anatomy

Insurance Management

Quality Customer Service

HIPAA/OSHA

Medical Documentation

Medical Accounts Receivable

Management of staff

DME Total Solutions Software

Knowledge of ICD-10/ ICD 9

Ins. Guidelines, Coding & Billing

Answering Multi-Line Phone System

Total Patient Confidentiality

Experience

NNE Medical Supply & Equipment Irwindale, CA

Administrative Assistant 2/2017-present

Reconcile EOB’s

Track and submit Employee hours

A/R & A/P

Order DME Equipment / Inventory

Manage staff to allow flow of daily routine

Prepare billing for Closet Programs

Prepare deposit

Super Care Health City of Industry, CA

Student Intern 9/2016-11/2017

Locate EOB’s using Remit data

Locate patients under HDMS and locate appropriate Rx, LOA’s, Authorizations and attach to claim

Prepare claims to mail out, address envelopes, etc.

Make corrections to claims when HCPC’s are incorrect

File invoices for orders

North West College West Covina, CA

Federal Work Study Student 4/2016-11/2017

Assist in front office duties; answer phones, filing copying, data entry

Typing internship letters for Career Services

Entered diplomas into log

Assisted in maintaining complete student files

Assisted with inventory of books and uniforms

Mental Health Systems Chula Vista, CA

Resource Specialist 01/2015-09/2015

Assisted new clients in finding appropriate resources

Prompt and outstanding customer service

Quality Control calls to community based agencies to ensure proper help was being given to our clients

Assisted in other office and clerical duties as needed.

Education

North West College West Covina, CA

Medical Insurance Coding and Billing Specialist 2016CPR/BLS Certification

Perfect Attendance/ 4.0 GPA

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