Customer Service Medical

Objectives

To achieve a position in the medical and customer service fields where I can utilize my interpersonal and organizational skills in order to reach people with high quality services that will improve their day to day lives and help them lead a better quality of life.

Experienced in medical customer service with strong work history. Familiar with medical and pharmaceutical terminology. Exceptional understanding of customer service processes. Good problem-solving skills. Detail oriented. Good PC skills (Microsoft Word) good basic math skills.

Experience

Access Physical Therapy, Brooklyn, NY

2016-2017

Duties and Responsibilities:

Excellent Telephone Etiquette

Exceptional Customer Service/Meet and Greet patients and coordinate Physical Therapy introductions.

Preparation of new client packets

Take co-pays and coordinate insurance verification

Physical Therapy front office responsibilities

Responsible for keeping office neat and equipment sanitized

Assist with ordering equipment and office supplies

All other duties as assigned

Faxing, Filing and Photocopying of medical records for patients.

Getting Medical referrals for patients who require them.

JMC ASSOCIATES, INC BROOKLYN NY

2009-2011

Answer in and outbound calls to respond to basic questions of claimants and to insure they are resolved in a timely manner.

Made appointments for claimants.

Interactions with all levels of medical professionals.

Assisted patients in obtaining prescription medication.

Filing, Faxing, Scanning

LCJ TRANSCRIPTION SERVICE INC, BROOKLYN, NY

2007-2009

Medical transcription of Orthopedic Medical Evaluations.

Interact with all levels of medical professionals.

Inbound and outbound calls.

Meticulous medical record filing scanning.

CASH AND CARRY AUTO PARTS 3, BROOKLYN, NY

1998-2001

Answer inbound and outbound phones for all 3 stores.

Accounts payable/Accounts Receivable

Stock Inventory

Cashier

Filing, Computer statements

Warehouse Inventory.

Education

Kaplan University 2017 Associates Degree, Medical Billing and Coding.

June 1984 Fort Hamilton High School, Brooklyn, NY Regents Diploma

Languages

English, Some Spanish

References

Available Upon request

Contact this candidate