Insurance Marketing

DANG- KHANH VAN

** ******* ******, ***********, ** 01108 * 413-***-**** * ************@*****.***

EDUCATION

Daniel Webster College of Business Management Nashua, NH

BA, Business Management, May 2013

Honors and Awards: Cum Laude, Alpha Chi Honor Society, Dean’s List, Presidential List

ADMINISTRATIVE / CLERICAL EXPERIENCE

Daniel Webster College Nashua, NH

August 2009- May 2013

Administrative Assistant

•Conducted meetings in response to administrative policy, program initiatives, and community concerns for the Managers.

•Provided administrative and clerical support including mailing, scanning, faxing, and preparing financial reports to be submitted for review to the President.

•Provided education information sessions such as academic programs, Residence Hall Policies and Procedures.

•Prepared and modified documents; financial reports, expenses drafts, business memos, and emails.

•Organized programs for residents that emphasize community principles, personal development, and intellectual developments.

INSURANCE EXPERIENCE

The Main Street American Group Auburn, MA

May 2015 - Present

Customer Care Representative Technical Assistant 1

•Provides excellent customer service to policyholders and agents. Respond promptly to large numbers of inbound calls, and listen to customer’s requests and inquires on existing claims.

•Examine claim documents from insurance agents, use claim tests and software programs to get recommendation on policy coverage. Use claim data to analyze risk of a claim being made, and then report information to claim adjusters and underwriters.

•Accurately enter of first notice of loss data into the system from phone calls or faxed in losses for later decision making. Update insurance policies into company databases after each handled call.

•Interprets policy coverage and provide guidance to Agents and Customers. Identifies, understands and interprets customers’ needs to implement resolutions.

Sea Quality Insurance Agency Inc. Springfield, MA

April 2014- Present

Licensed Producing Agent

•Worked with insurance companies' underwriters; ordered and arranged property inspection, examines applicant's background history to make sure the application meets the underwriters' guidelines. Determined the risk of insuring a client, and decide ‘whether or not’ to offer insurance.

•Represented and act on behalf of the clients, determines the insurable interest of businesses and individual, and select insurance products that provide the financial protection they need. Assisted with the issuing of insurance binders to provide temporary evidence of insurance until an insurance policy can be issued.

•Processed policyholder’s reinstatement requests, analyzed policy information and processes endorsements, and submit renewal application to underwriters for careful determination.

•Seek out new potential sale leads and develop clientele by networking, marketing, and generate lists of prospective clients. Interview client and help them select the most appropriate policies. Offer and match insurance policies for client with companies that offer the best rates.

BUSINESS MANAGEMENT EXPERIENCE

Pho 75 Vietnamese Restaurant Windsor Locks, CT

January 2012- May 2015

Assistant Manager

•Increased business revenue through analyzing and implementing effective marketing strategies leading to increase in sales, higher rating, and customer retention.

•Supervised day to day business flow activities such as maintaining inventories, ensuring proper shift cash management, and scheduling employee schedules.

•Completed weekly profit data to review business profit gain and loss.

•Managed managerial operation includes hiring, tasks delegation, and scheduling.

INTERNSHIPS

Allstate Insurance Lunar New Year Trade Show Springfield, MA

October 2015

Professional Trade Show

•Worked with vendors to arranged space, literature, equipment rental, and set-up and dismantling of the exhibit.

•Cooperated with product marketing team to demonstrated insurance products and services to potential customers.

•Generated and interpreted business information that are obtained through a direct response to our advertising campaign.

•Collaborated with Brand Managers and Producing Agents to pursued and close business leads.

Nashua Real Estate Business Plan Nashua, NH

October 2013

Business Model; Case Study

•Developed a roadmap for startup business owner and company employees.

•Constructed a systematic business strategy that involves marketing schemes, financial statements, and breakeven analysis.

•Created an organization chart to identify the job responsibilities within each department.

•Identified business problems and provided recommendations that are used as solutions to the problem.

Real Estate Automation Nashua, NH

April 2013

Marketing Consultant Report

•Collected and analyzed data on customer demographics, preferences, and needs.

•Identified potential markets and factors affecting product demand.

•Utilized internet-based marketing solutions tools to present detail sales.

•Managed program output of sales, display arrangement, marketing materials.

LEADERSHIP

Huynh Quang Buddhist Youth Association Springfield, MA August 2010- Current

Youth Coordinator

•Promote culturally competent, research-based prevention and youth development practices and programs.

•Model effective and respectful communication with youths and staff members.

•Coordinate life skills workshop to focus on team cooperation and conflict resolution.

•Developed fun raising activities to support and expand programs.

LICENSES

PROPERTY & CASUALITY

MA License March 2015

•Property and Casualty producer are appointed by property and casualty insurance company.

•Authorized by an insurer to solicit applications or to negotiate insurance on its behalf.

•P&C licensed producers have the authority to bind or commit their companies by oral or written agreement.

•The authority of a licensed producer; Express, implied, apparent, and fiduciary duty to the insured.

SKILLS

•Guidewire ClaimCenter

•ImageRight

•Agent Commercial & Personal Lines Services

•Risk Assessment: MAPFRE ECommerce Billing / CGI Collaborative EDGE /

•Mueller Report Services

•ISO ClaimSearch

•Corvel Claim Management

•Microsoft Office Suite; Word, Excel, PowerPoint, Outlook.

•Office equipment: Copier, Fax, Scanner, Multi-lined Telephone System

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