Sales Marketing

Stefanie Charles

Houston, TX

********.*******.**@*****.*** - 832-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Freelance Product Trainer and Marketing Professional Self Employed - Houston, TX - 2012-05 - Present

-Quickly master computer applications and software to submit thorough marketing reports containing: confidential sales data and trends, key performance indicators, competitor insights, and inventory discrepancies at vendor in-market locations

-Empower regional sales staff to exceed client objectives by leading interactive product training sessions for a vast portfolio of consumer and electronic products

-Build relationships with management personnel in order to: negotiate product placement to increase product sales, coordinate appearances at trade events, and administer marketing and sales initiatives as directed by client

-Drive trials and sales for a variety of consumer and electronic goods through educational live demonstrations Focus Group Recruiter

Creative Consumer Research - Stafford, TX - 2012-06 - 2012-09

-Secure focus group participants using auto dialer software while retaining demographic information in company database

-Cross-train co-workers on unique projects and use gathered data to locate and contact specific segments of possible focus group participants when relevant opportunities become available Skills Used

Outbound Calls, Software, Database, 10-Count, Keyboard, Technology Troubleshooting Customer Service Representative/Call Center

Xerox - Houston, TX - 2011-11 - 2012-01

-Execute various transactions for banking customers on high-volume switchboard

-Use provided resource library and navigate multiple databases to quickly resolve customer concerns, update customer information, diffuse caller escalations, and upsell credit packages Courier/Delivery Driver

LoneStar Delivery & Process - Houston, TX - 2011-09 - 2011-11 Sustain communication with dispatchers using two-way radio and provide location updates

-Obtain signatures, payments, or alternate payment arrangements for delivered goods

-Foster positive relationships with customers and ensure timely deliveries to secure repeat business

Youth Counselor

Southern Methodist University - Palestine, TX - 2011-07 - 2011-07

-Offer emotional support to teenage campers, encourage dialogue that fosters critical thinking, and mediate emergency situations with discretion

-Support leadership staff by remaining flexible to scheduling requests

-Lead youth by acting as a role model and supervising social outings, scheduled group classes, small discussion groups, and study halls

Skills Used

Mediation, Teambuilding, Critical Thinking, Leadership Training, Scheduling, Conflict Resolution Transcriber/Exam Proctor

Stephen F. Austin State University - Nacogdoches, TX - 2010-06 - 2011-05

-Coordinate scribe and/or proctor appointments as requested with students through the campus disability office

-Coordinate drop-offs for typed or handwritten notes, submit weekly timesheets, and maintain above average typing skills

Skills Used

Dictation, Proctor, Schedule Management

Marketing/Business Operations Intern

Xpozher Accessories and Home - Houston, TX - 2010-10 - 2010-12

-Greet store visitors, digital chats, and callers regarding product inquiries and order placement

-Enhance marketing efforts by: distributing/analyzing digital campaign efforts across multiple platforms and updating customer information in CRM database to reduce invalid contacts and increase product exposure/ sales

-Execute daily business operations and provide administrative support to boutique management, including payment processing, price quoting, package interception, and product shipment Resident Community Advisor

Stephen F. Austin State University Residence Life - Nacogdoches, TX - 2008-08 - 2010-05

-Welcome visitors and callers by answering all questions and transferring to other university departments when necessary

-Maintain building security by performing security checks, reporting abnormalities via the proper channels, filing reports containing sensitive student and building data, and monitoring visitor logbooks (issuing badges and keys when necessary)

-Cultivate a supportive and inclusive community by:

--budgeting for, promoting, and executing monthly interactive events for residents

--addressing resident concerns on a timely basis to ensure resident satisfaction and retention

--following policies and procedures to diffuse escalated and emergency situations

-Maintain office supply inventory, operate standard office equipment, and coordinate schedules with a pool of housing staff to ensure office hours are covered

EDUCATION

Certificate in Logistics Technician/Certified Logistics Associate Houston Community College System

2012-09

Bachelor of Science in Fashion Merchandising and Retail Marketing Stephen F. Austin State University - Nacogdoches, TX 2007 - 2011

SKILLS

Social Media, Digital Marketing, Product Marketing, Time Management Skills, Email Marketing, Interpersonal Skills, Documentation, Document Management, Event Planning, Social Media Marketing, Team Building, Conflict Resolution, Crisis Intervention, Crisis Management, Event Coordination, Marketing Communications, Sales, Merchandising, Expense Reports, Software, Inventory Management, Salesforce, Database Marketing, CRM, Consultative Selling, Vendor Relationships, Leadership Training, Team Development, Administrative Assistant, Client Relations, Meeting Sales Goals, Product Knowledge, Consumer Goods, POS

LINKS

http://linkedin.com/in/stefanienicolecharles

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