Customer Service Medical

Antoinette Whitfield-Powell

Houston Texas *****

*********.***@*******.*** - 678-***-****

Unit Secretary/Customer Service Representative, specializing in administrative support, committed to delivering high quality cost effective care, adapts well to managing multiple projects, experienced at answering high volume incoming calls and in-person inquiries from clients and colleagues.

WORK EXPERIENCE

Unit Clerk-Neurosurgery Intensive Care

EMORY UNIVERSITY HOSPITAL MIDTOWN - Atlanta, GA - April 2009 to May 2017

Managed the receptionist areas, greeted visitors and responded to telephone and in-person requests for information while maintaining the privacy and security of all confidential and protected health information. Maintained patient's medical records retrieval, and usage, disclosed only that information which is necessary to perform the function of the job.

Provided administrative support for neurosurgery intensive care medical staff by answering and directing the calls and patients requests to the appropriate team member, transcribed physicians' orders, assisted with hospital admissions, transfers, and discharges for patients.

Proficient in hospital software designed for patient intake and documentation: EeMr, applications: Clinical notes, MS outlook 2013, MS Publisher 2013, SimonWeb-Paging, Powerschart, SurgiNet Report Builder, MS Word 2013, and MS Excel.

Ordered medical equipment and dietary needs via computer.

Entered data for billable charges and reconciled daily via computer.

Coordinated events for unit activities set up and clean up.

Acted as Unit Patient Care Ambassador the liaison between patients, family and medical team responsible for performing daily rounds making sure all individuals have an exceptional customer experience and is treated with dignity and respect according to the hospital service standards and practices, assisting with the resolution of any issues, complaints, or concerns regarding service.

Unit Secretary- Medical Surgery

NORTHSIDE HOSPITAL - Atlanta, GA - March 2008 to April 2009

Managed the nurse's reception area, greeting visitors and responding to telephone, patient intercom call light and in person requests for information. Provided administrative support to medical surgery unit. Assisted with transcribing physicians' orders, maintaining patient charts. Performed admissions, transfers, and discharges.

Unit Clerk-Postpartum

BAPTIST HEALTH MEDICAL CENTER EAST - Montgomery, AL - December 2005 to March 2008

Managed the nurses reception area greeting visitors and answering telephone, patient intercom, and in person requests. Provided clerical support to medical and nursing staff, transcribed physicians orders and maintained patients charts. Ordered dietary needs, labs, and supplies. Scheduled and confirmed follow-up appointments for post-delivery patients. Performed any other unit needs as directed by staff and patients requests.

Client Service technical Support Specialist

Termnet Merchant Services - Atlanta, GA - May 1995 to December 2002

Answered inbound calls in a high volume call center. Assisted sales team and clients with point of sales card processing. Assisted customers with transactions deposits and reconciliation issues. Provided training and troubleshooting of POS equipment for customers and sales team. Process returned mail and updated customer mailing address.

EDUCATION

Business Administration

Bryant & Stratton College - Virginia Beach, VA (1990-1991)

SKILLS

Multi-Line Phone System (10+ years), multitasking (10+ years), Customer Service Skills (10+ years),

Computer / office equipment operation (10+ years), 50wmp (10+ years), Troubleshooting (10+ years),

Medical Terminology (10+ years), high volume inbound call center (7 years)

CERTIFICATIONS/LICENSES

BLS CPR certification

ADDITIONAL INFORMATION

Serve as Unit Patient Care Ambassador and Unit Event Coordinator

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