Customer Service Medical

Jacquelin M. Brown

***** ******** ** *** ********, TX 77477 Phone: 832-***-****

E-mail: *********.*****@*****.***

Objective

Seeking a position as a Teller/Medical Biller/Receptionist in a bank or credit union clinic/hospital where I can utilize my excellent customer service, extensive computer skills, data entry, banking knowledge, call center, and medical apparel knowledge, strong organizational abilities, demonstrating quality communications skills and patient services.

Qualifications

Home Health

Make record of care, condition and progress of patient.

Responsible for managing oral medicines under the direction of physician.

Done very important duty of recording the patient’s condition, care, progress and problems and discussed observation with case manager and supervisor.

Responsible for taking pulse and respiration rates, temperature and blood pressure under the supervision of medical staff.

Responsible for giving healthcare to the aged and disabled patients under the direction of physician and supervisor.

Customer Service/Sales

Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.

Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.

Ensures availability of treatment information by filing and retrieving patient records.

Maintains patient accounts by obtaining, recording, and updating personal and financial information.

Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.

Protects patients' rights by maintaining confidentiality of personal and financial information.

Maintains operations by following policies and procedures; reporting needed changes. Contributes to team effort by accomplishing related results as needed.

Assisted with translating codes into insurance companies’ preferred coding system, as needed.

Assisted with preparing the appropriate claims documents required by each insurer, as needed

Assisted submitting, organizing and tracking all insurance claims filed by the health care provider, as needed.

Assisted with follow-up until payment is received, and manage collections activities when necessary, as needed.

Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.

Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.

Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.

Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.

Enter customers' transactions into computers in order to record transactions and issue computer-generated receipts.

Count currency, coins, and checks received, by hand or using currency-counting machine, in order to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.

Employment History

Teller/Receptionist/ Member Service Rep. Smart Financial Credit Union, Houston, Texas

Dates Employment 3/2013-2/2016

Reason For Leaving Change of career

Sales Associate/Key Holder Old Navy Sugarland, Texas

Dates Of Employment 8/2010-3/2013

Reason For Leaving Transition out of retail

Office Assistant Kaye’s Food Market Ferriday, Louisiana

Dates Of Employment 1/2007-7/2010

Reason For Leaving Relocated to Houston

Medical Office Assistant LaSalle Medical Clinic Ferriday, Louisiana

Dates Of employment 6/2001-1/2007

Reason For Leaving Closed

Teller/Receptionist/Loan Processor Liberty Bank Ferriday Louisiana

Dates Of Employment 08/1999-5/2001

Reason For Leaving Closed

Education & Training

Medical Assistant, Houston, Texas, Remington College 2005-2006

References

Tanesha Tate 713-***-****

Cedrina Ruffin 281-***-****

Jahnshana White 832-***-****

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