Geanine Griner

Experienced Bank Teller

Baltimore, MD 21216

ac07u3@r.postjobfree.com - 443-***-****

Worked as a teller at First National Bank of PA for over a year. Also have previous experience working as a teller at a credit union, medical records specialist, as well as a sales associate. Authorized to work in the US for any employer

WORK EXPERIENCE

Teller

First National Bank - Owings Mills, MD - February 2016 to May 2017 Responsibilities

1. Provides timely, courteous service, processes paying and receiving transactions, answers customer questions and refers customers to other departments 2. Promotes the sales referral process by pro-actively greeting customers, identifying customer service and product needs, making appropriate referrals, achieving individual weekly referral goals set by the Branch Manager, and assisting in selling and cross-selling products and services to meet the banking needs of customers courteously, professionally and ensuring positive feedback 3. Provides customers with professional paying and receiving services efficiently, accurately and according to a defined limit of authority, processes deposits, withdrawals, transfers, payments, night deposits, mail, check orders, currency transaction reports, Automatic Teller Machine (ATM) action updates and requests MasterCard/Visa/Discover card transactions, prepares and issues money orders, cashiers and travelers checks, processes wire transfers, issues and redeems savings bonds, makes stop payments, treasury, tax, loan, and other transactions, sorts money for ATM and pays out money upon verification of signature and account balance, completes debit card as well as dispute forms and forms for research requests, dormant accounts and 1099's for bond interest.

4. Maintains and balances daily transactions according to the established schedule (daily) by researching outages and balancing the drawer accurately and timely and researches outages quickly and efficiently without assistance

5. Performs various operational duties by balancing the ATM, monitoring video camera operations, ordering checks and deposit slips, ordering office supplies, preparing Reg CC Holds, completing captured card log form, and maintaining security checklists

6. Responsible for identifying and achieving individual weekly referral goals set by the Branch Manager 7. Constructively interacts with co-workers

Accomplishments

Provided customers with a memorable banking experience that bring them back to our branch faithfully. Skills Used

Computer and general office skills such as copying, faxing, general computer skills, email, accepting and transferring multiple line telephone calls, customer service skills, cash handling skills. Teller

Securityplus Federal Credit Union - Baltimore, MD - September 2013 to September 2014 Responsibilities

Process members transactions such as withdrawals, deposits, bill payments, etc., assisting with daily opening and closing activities to ensure branch settlement is completed correctly and branch totals balance, answer member queries and adhere to member needs and account inquiries. Accomplishments

Provided members with a positive and memorable experience while providing them with quality service at an exceptional pace.

Skills Used

Computer and general office skills such as copying, faxing, general computer skills, email, accepting and transferring multiple line telephone calls, customer service skills, cash handling skills. Sales Associate/Cashier

Goodwill - Columbia, MD - January 2013 to May 2013 Responsibilities

Provided customer assistance, while managing cash register operations, including sale transactions. Performed accurate arithmetic by counting money at a sufficient pace. Executed and enforced all company procedures and policies such as ensuring safe handling of merchandise. Maintained positive customer and employee relations by reporting any issues or complaints immediately to the store manager. Assisted with sales inventory such as stock rotation and mark-downs, visual display of merchandise and placement of stock on sales floor. Committed to having a well organized and safe work environment for both colleagues and customers

Accomplishments

Provided customers with quality experience and assisted them as best as I could to ensure they got exactly what there were looking for.

Skills Used

Cash handling skills, customer service skills.

Sales Associate/Cashier

The Avenue - Baltimore, MD - October 2011 to September 2012 Responsibilities

Greeted customers upon arrival when entering the store. Answered queries from customers by assisting them with finding the best product. Orchestrated multiple tasks at once, such as completing sale transactions, while promoting current in-store sale events. Maintained consumers data base by collecting information about their current residency, needs and wants at the time of transactions in order to improve their future shopping experience. Ensured and maintained confidentiality of personal information retrieved on customers purchases Accomplishments

Provided customers with quality experience and assisted them as best as I could to ensure they got exactly what there were looking for.

Skills Used

Cash handling, customer service skills.

Medical Records Clerk

University of Maryland Medical Center - Baltimore, MD - October 2011 to November 2011 Responsibilities

Organized patient medical records by filing charts in the appropriate numerical order. Assisted with retrieving patient medical information upon their arrive to appointment. Maintained confidentiality such as making patients aware of HIPPA, while ensuring a consented signature EDUCATION

Certification in Medical Billing

Fortis Institute - Baltimore, MD

2010 to 2011

ADDITIONAL INFORMATION

Salary Requirements: $13-$20 hourly