Customer Service Representative

Patricia A. Oliver

**** ******* **.

Houston, TX 77049

346-***-**** *********@*****.***

OBJECTIVE: Customer Service Representative/Billing/Collections

AREA OF EXPERTISE:

Excellent customer service skills and self starter.

A detail oriented professional, comfortable working independently or

with others, possess the ability to work within tight deadlines.

Successful in identifying and solving computer related problems.

Participated in Partner Development Series.

EDUCATION: MTI College of Business & Technology - Certificate in Medical Billing

and Coding.

San Jacinto College – Certificate in A+ Technician

EXPERIENCE:

01/09-Present HEB Grocery, Kingwood, TX

Deli/Counter

Required to ensure high levels of customer service at all times. I am responsible for working closely with the manager, to have an overall knowledge of the department operations to ensure the success of the store and the department. Slicing, packaging meats and cheeses, sandwiches, and salads, to customers’ specifications, all while demonstrating suggestive selling techniques.

11/07-07/09 IKON, Houston, TX

Billing Specialist

Responsible for accurate and timely invoice billing, audit invoices against requisition. Monitoring and pursuing delinquent accounts daily for payment updates. Made inquires to financial data processing system. Meet deadline for month-end reports. Maintained customers’ relationships face to face, by phone and electronically.

07/02-03/06 Ingram & Associates, Brentwood, TN

Accounts Payable Clerk

Contact all insurance carriers per patient to insure proper coordination and reimbursement of benefits. Responsible for billing primary and secondary insurance for payment, request medical records and eobs to insure proper payment, mail, verifying insurance and other office duties.

02/00-05/02 McGregor Medical Assoc. Houston, TX

Customer Service Representative

Answering incoming calls, scheduling doctors’ appointments and test

for patients, and their families, while updating demographics, verifying

coverage, and answering any questions or concerns.

SKILLS: Microsoft Office {Word, Excel, Access, PowerPoint}, trained in

Quicken Books, and Medical Manager and Medi-Soft.

Contact this candidate