Customer Service Manager

OBJECTIVE

WORK EXPERIENCE

Backroom Lead

November 2015 - present

Walmart Houston, Texas

Responsible for all aspects of running a backroom,supervising a crew,and the the timely unloading and stocking of the freight.

Shift Manager

December 2007 - present

ALDI FOODS Inver Grove Heights, Minnesota

Retail

RESPONSABLE FOR DAILEY STORE OPERATIONS.

RESPONSABLE FOR PROVIDING FAST SUPERIOR CUSTOMER SERVICE.

MAINTAINING APPROPRIATE STOCK LEVELS.

RESPONSABLE FOR STORE ORDERING.

TRAINING AND SUPERVISING STORE ASSOCIATES.

RESPONSABLE FOR CASH FLOW AND DAILY MANAGEMENT REPORTS

Assistant Manager

November 2007 - September 2015

Kmart Saint Paul, Minnesota

Responsible for hardlines.

CO- MANAGER

November 2005 - September 2007

SPEEDWAY SUPERAMERICA

Retail

RESPONSABLE FOR PROVIDING SUPERIOR CUSTOMER SERVICE.

RESPONSABLE FOR THE TRAINING AND SUPERVISION OF STORE

ASSOCIATES.

RESPONSABLE FOR CASH FLOW AND DAILY MANAGEMENT REPORTS.

CUSTOMER SERVICE.

CSR-AGENT

June 2003 - November 2005

Farmers Insurance

Insurance

TO PROVIDE OUR CLIENTS WITH THE BIGGEST BANG FOR

THEIR INSURANCE DOLLAR.

ASSIST WITH AND SOLVE BILLING AND POLICY ISUES.

MAKE POLICY CHANGES AS CLIENTS NEEDS CHANGE.

WRITE NEW HOME AND AUTOMOTIVE BUSINESS.

PROVIDE QUOTES FOR NEW HOME AND AUTOMOTIVE BUSINESS.

iSSUE CERTIFICATES OF INSURANCE TO MORTGAGE COMPANIES

ON NEW HOME PURCHASSES.

Department Manager

May 1984 - November 2003

KMART 3190 Duluth, Minnesota

Retail

PROVIDING WORLD CLASS SERVICE.

RESPONSABLE FOR THE DAY TO DAY OPERATIONS OF SPORTING GOODS AND HARDWARE.

IN CHARGE OF PRODUCT ORDERS AND INVENTORY CONTROL.

MEETING DEADLINES ON SEASONAL COUNTER PLAN-O-GRAM CHANGES.

TRAINED AND SUPERVISED ASSOIATES THAT WORKED IN MY AREAS

ON CUSTOMER SERVICE AND SEASONAL SALES SUCH AS FIREARMS,

MAINTAINED A PROFITABLE DEPARTMENT THROUGH THE USE OF SOLID

MERCHANDISING TECHINQUES.

PROVIDED CUSTOMER SERVICE RELIEF TO THE ELECTRONICS AND

AUTOMOTIVE AND LAYAWAY DEPARTMENTS.

EXPERIENCED IN HANDLING MONEY.

EDUCATION

Associate Degree,

September 1987 - June 1989

Lake Superior College Duluth, Minnesota

SKILLS

computer

Intermediate

Organizational

Expert

LANGUAGES

English

Fluent

Contact this candidate