SONDRA MENTHERS 702-***-**** Technical Writer/QA Analyst

www.linkedin.com/in/sondramenthers

Evaluated and tested new and modified software programs and software development procedures used to verify that programs function according to user requirements and conform to established guidelines. Work performed using Agile Scrum methodologies. Wrote, edited and maintained documentation libraries in various online and print formats. Gathered and analyzed technical information from technical staff, product management, and other stakeholders.

Knowledge, Skills and Certifications

Scrum Developer Certified

Six Sigma Yellow Belt Certified.

Mercury Quick Test Professional 8.0 Certified

Identify Appsite Black Box Testing Certified

Documented web applications: Bechtel Saic calculation database, Ericsson content management system and Retirement Revolution retirement management system.

Created Procedural documents for Mobile Submission processes for Apple, Google, Amazon and Windows Phone for DirecTV, Playtika and Gamblit Gaming.

Experience using Wireshark debugger program at MGM-Mirage and Station Casinos.

White box, black box and gray box testing

Regression, unit, end-to-end and load testing on a variety of platforms

Develop test plans, test scripts, and test reports

Worked in an Agile/Scrum environment at MGM-Mirage, Ericsson Television, DirecTV, Playtika and ReachLocal

Accomplishments:

On the Race and Sports Book Project at Station Casinos 2004-2006, developed complex Excel spreadsheets to calculate all bet types and amounts & all possible outcomes for unusual circumstances such as horses scratched, pitchers changed, races cancelled, or house pools exceeded. After developing those calculations, wrote test scripts in Mercury QTP 8.0 to automate all possible outcomes by parameterizing the different bet type amounts, bet types, payout amounts. Developed test plans and wrote appropriate user documentation as required by gaming regulations. Business analysis of gaming applications for requirements documents. Analyzed requirements, user requests, and application specs for SOX and GCB compliance.

While at AT&T UNIX Systems Laboratories, lead 10-person documentation team to complete all UNIX System SVR4 documentation including Programmers Guides, Users Guides, Installation and Maintenance Guides, marketing brochures, and supervised all editing and submission of documentation for publishing. Documentation conformed to SAP PLM (Product Lifecycle Management) parameters.

At Bechtel Saic 2006-2007, lead QA team by creating regression test scripts and writing test plans for teams. Supervised execution for system upgrades and outages. Project management of Calculation Database project running over Oracle 8i and 9 using .Net and ASP web front end.

Contract Technical Writer for ReachLocal, Woodland Hills, CA April 2017-present

Writing PCI, PI, and SOX compliance documentation on Confluence. Updating JIRA tickets.

Technical Writer for Gamblit Gaming, Glendale, CA Jan 2016-Aug 2016 (on call for future projects)

Wrote GDK documentation, hardware installation manuals, tested games, wrote and edited game design documents. Organized and maintained company SharePoint and Confluence pages. Documents written in FrameMaker 2015, MSOffice and HTML/Javascript/PHP. Visio and GIMP graphics design. Interviewed SMEs.

Contract Technical Writer for Warner Bros, Burbank, CA /Capgemini August 2015-January 2016

Documented processes, policies and procedures for Time Warner/WarnerBros. SharePoint Administrator.

Contract Technical Writer for Playtika, Santa Monica, CA, May 2014-August-2015 (Prosum Technology)

Wrote API documentation and integration manuals for mobile, tablet and web software development group for gaming applications. Worked in a SCRUM Agile environment. Wrote SOX compliance policies and procedures. Interviewed SMEs in all phases of the company for IT, design, development and process information. Queried Vertica database using DbVisualizer to create Data Warehouse documentation.

DIRECTV, El Segundo, CA 3/2014-5/2014 Technical Writer

Wrote process and procedure documentation for mobile applications software development group. Flowcharting Agile process methodologies and comparing them to Waterfall. Created ITIL flow diagrams using Visio.

Chrome River Technologies 9/2013 – January 2014 Technical Writer

Worked with SMEs to gather information for internal Wiki documentation including test plans, test scripts, infrastructure, marketing presentations, server configurations, and database structures. Flowcharting with Cacoo. Documentation produced using MSWord, MS PowerPoint, MS Excel and Wikispaces. Products documented include financial record keeping software, financial analysis, expense and invoice software. Performed database queries using TOAD for MySQL. Collaborating with QA on JIRA and Bugzilla incidents.

Insight Global, (Retirement Revolution) Pasadena, CA – 2008, 8/2012 – 6/2013 Technical Writer

Wrote technical documentation for Insight Global's client that develops retirement software. Software is primarily a web-based application using a SQL database. Responsible for all phases of developing, editing and updating documentation based on SME interviews, specifications, user interface testing, and client surveys. Ensured documents followed Agile methodology.

Ericsson Television, El Segundo, CA - 04/2010 – 7/2011 Technical Writer

Wrote and edited documentation for Ericsson’s audio/video ingesting and editing software products. Interviewed developers, QA analysts, product management and other SME's to obtain information for engineering specifications, QA turnover documents, Java API documents, User Guides, Administration Guides, Data Dictionaries, Network Configuration manuals, and Installation Manuals. Products used Eclipse IDE and Eclipse Help, XML, XML Schema, Web-Services, and Java Code. Ensured documents followed Agile methods. Updated internal Wiki using MediaWiki.

Symantec, Culver City, CA - 05/2009 - 03/2010 QA Analyst (Artech contract) 973- 993- 9383 ext.3338

Developed test plans and test scripts. Performed manual and automated testing on Norton Anti-Virus, Internet Security, and 360 products. Tested builds in over 20 different languages including 3 types of Chinese, Korean, Japanese, German, Dutch, Italian, Hungarian, Hebrew, Thai and Russian using Ghost and VMWare imaging software. Platforms tested included all versions of Windows 7, Vista and XP using service packs in all foreign languages. Entered and tracked bugs.

Insight Global (BP Elite), La Palma, CA - 03/2008 - 07/2008 Technical Writer/Trainer

Developed training courses, training materials, and policies and procedures. Designed CBTs and lesson plans.

MGMMirage Casino, Las Vegas, NV, 10/2007-3/2008 QA Analyst 702-***-****.

Conducted black box testing; developed application test plans and test scripts for slot machines, IGT Patron Management player tracking system, and IGT Advantage Slot Accounting system. Developing test plans and test scripts for LMS, Stratus and Opera Hotel Reservation Systems. Wrote test plans and test scripts for CBS Race and Sports systems. Analyzed risks for financial impact of all bugs and issues. Tracking all bugs, issues, and changes for SOX and GCB compliance. Creating SQL queries using Query Analyzer for database verification for regulatory compliance, PCI and PII issues. Tested SQL stored procedures. Creating all testing documentation including Test Scope, Test Reports, Risk Assessments, and Test Results Analysis. Tested AS400 applications for LMS. Tested .NET applications. Attended design reviews. Performed network load testing using Wireshark.

Wynn Casino, Las Vegas, NV 03/2007-03/2007 QA Analyst, (I.T. Strategies contract)

Conducted black box testing; developed application test plans and test scripts for slot machines, IGT Patron Management player tracking system, and IGT Advantage Slot Accounting system for short-term project at The Wynn Casino. Created SQL queries using Query Analyzer and tested stored procedures. Ran test scripts using Mercury Quick Test Professional. Tracked bugs using Altiris. Analyzed and tracked network bugs using Wireshark.

Bechtel Saic, (BSC), Las Vegas, NV, 10/2006-02/2007 Sr. Systems Analyst

Conducted black box testing; developed and maintained software applications using JavaScript, HTML, ASP and .NET for a Calculation database program running under Oracle 8i. Wrote user documentation for software applications. Wrote and develop test plans and test cases for the Yucca Mountain Project. Project manager for calculation database program. Test lead for regression test plans for all team members’ projects. Created tables and schemas for Oracle 8i and 9.2 database using TOAD. Created architecture diagrams and ITIL flow diagrams using Visio. Ran test scripts for upgrades, patches, and system outages.

Caesar's Entertainment, Las Vegas, NV, 05/2006-09/2006 Web Content Developer (RHT contract)

Created and maintained websites using JavaScript, HTML, CSS and TeamSite Portal Builder. Edited and updated website content. Graphics design with Adobe Photoshop and Illustrator. Interwoven TeamSite trainer.

IBM, Las Vegas, NV, 01/2006-05/2006 QA Analyst (Eastridge InfoTech contract)

Performed software verification, validation, and developed required documentation and test scripts for IBM security system running on the Solaris, AIX, Linux, zLinux, UNIX, and Windows, operating systems using the Db2, MSSQL, and Oracle databases. Creating SQL queries using Query Analyzer for database verification for regulatory compliance, PCI and PII issues. Tracked bugs using Bugzilla. Attended design and bug reviews.

Station Casinos, Las Vegas, NV, 9/2004-1/2006 QA Analyst/Technical Writer (Link Technologies contract)

Performed software verification and validation, development of required documentation, and preparation of regulatory submissions for gaming/hospitality applications for the Race and Sports Book project. Develop application test plans and test scripts using Mercury Quick Test Professional and Appsite Identify Black Box automated testing tools. Developed and published user support documentation including TIM Quick Reference Cards, TIM User documentation, and Race Users Guide. Analyzed requirements, user requests, and application specifications for Race and Sports project. Documentation conformed to SAP PLM (Product Lifecycle).

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