Sales Customer Service

Objective

To have an opportunity to further maximize my leadership skills, to provide exceptional support to an established company and client relationships by maintaining, developing and achieving company oriented goals. To implement qualified ideas in providing excellent services to the customer, management, support groups and the company.

Profile

Motivated and personable business professional with successful values holding talent for quickly mastering technology-Pipe Drive, Encompass, Precision, Microsoft Office/Outlook, Windows 10, and Google Chrome knowledge and application. Diplomatic and tactful with professionals and non professionals at all levels. Accustomed to handling sensitive and confidential documents. Demonstrated history of producing accurate, timely flash reports and scheduling appointments with strategies to compile a marketing plan to help and build branding equity to grow business in revenue.

Flexible and Versatile

Able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend culture differences. Thrive in deadline-driven environments. Multi-task individual managed all aspects of day- to- day operations, and with excellent team-building skills.

Skills Summary

~Bilingual-Spanish ~Marketing & Sales~ Promotion & Advertising ~Public Speaking ~ Inventory Control ~Scheduling ~Professional Presentations ~General Office Skills ~Written Correspondence ~Customer Service Plus One Delivery

BUSINESS EXPERIENCE

Guaranty Bank & Trust-Dallas, TX 11/15/201*-**-**-****

Mortgage Loan Processor-Ordering Tax Transcripts, Flood Certifications, Credit reports, adhering to Mortgage Loan Government guidelines and gathering other important information from the Borrowers’ income statuses to helping them qualify for a mortgage loan to purchase a home or refinance their existing home. Work closely with Underwriters, Loan Officers, Home Owners Insurance Companies and Title Companies.

Relationship Banker 1- delivered excellent customer service, received deposits for savings and checking accounts, data entry for billing and cashier duties.

Lopez Martial Arts -Royse City, TX 06/12-current

4th Dan Black Belt Martial Arts Instructor/Business Owner & Coach for local Competitive Martial Arts Team-Lead small groups for Martial Arts training in self defense, encourage discipline and self control through the art of Martial Arts. Coach competitive Martial Arts and light travel on weekends involved. Volunteer for various organizations to promote positive attitudes and leadership.

Royse City ISD-Royse City, TX 09/12-09/15

Substitute Teaching-Primary job description to fill in for the teachers’ schedule and follow instructions for their students in elementary education within the school district-Special education was a strength overall. PIEMS Clerk-Filed confidential records, reports and data entry for students and faculty. Updated Official School Transcripts for High School level. Periodically, performed cash handling procedures for deposits and scheduled maintenance requests. Attend Region 10 trainings and adhere to Texas Guidelines.

Bally Total Fitness aka Blast Total Fitness-Mesquite, TX 10/01-05/13

Group Exercise Coordinator/ Instructor, Pilates Director, Personal Trainer, Membership Sales-Coordinated schedules and promoted /marketed group fitness programs. Led and engaged in fitness exercise classes to encourage healthy exercise habits mentally and physically to all health club members. Multi-tasking duties for a high- level/ energy paced environment.

Welcome Wagon Intl’-Corp office –Coral Springs, FL 11/14-02/16

Community Marketing Sales Executive-Business to Business marketing and sales position. Welcome Wagon marketing programs primary media- mail outs to introduce the new homeowner promoting exclusive businesses in their communities.

Triangle Food Service/ Wyatt Cafeterias- 05-20-1994-01-15-1998

Assistant Manager to General Managing with forty employees. Learned and managed kitchen with company recipes and coached employees with food sales. Kept great inventory control and food cost to a reasonable level without sacrificing bottom line. Paid close attention to detail in p&l statements for production. Stayed competitive within the market.

Education

The Art Institute of Dallas 1994-Graduate

Liberal Arts & Sciences-Associates

East Field Junior College, Mesquite, TX 06/88-06/91

34 college credit hours

Royse City High School, Royse City, TX 1988 Graduate

REFERENCES UPON REQUEST

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