Administration assistant
Resume:
Nicole D. Robinson
Greensboro, Al. 36744
*************@*****.***
Motivated, high-energy, reliable professional
Summary of Qualifications
Able to coordinate and complete multiple projects in deadline-oriented environment.
Team player, able to build strong rapport with diverse range of coworkers, management, and clients.
Fast learner, adept at quickly learning new procedures and implementing best practices in numerous departments.
AED/CPR & First Aid certified.
Multiple training classes completed for state and federal procedures within the Corrections field.
Experience:
Fadelity Information Systems June 2016-Present
Customer Service Representative:
Solved customer service related issues by speaking directly with the card holder or client.
Used troubleshooting and problem solving questions to help deduce problems with cards and correct issues cardholders may have.
Assist cardholders from various regions (Rhode Island, New York, Alabama, Illinois, Kansas, West Virginia with workmans comp, unemployment, and child support payments.
Comcast, Colorado Springs, Co. Jan 2013-April 2015 Customer Service Retention:
Responsible for keeping customer happy as a last line of maintaining business
Transferred account if customer was moving to new location
Disconnected customers account if they no longer wanted service.
Offered new promotions and solutions to keep monthly bill affordable and keep customer in the know about new products and how to use them. Com Cor, Colorado Springs, CO May 2008- July 2012 Correctional Technician- Shift Lead:
Able to conduct UA’s (urinalysis) & BA’s (breathalyzer) on both state and federal clients and federally cleared and fingerprinted yearly.
Responsible for performing random and scheduled searches of clients; personal and vehicle.
Attended multiple training classes for both state and federal clients; Task Force, Code Enforcement, Report Writing, and Gang Ethics and Initiations.
In the event a client would leave the facility without permission; I would follow the Escape Procedure appropriate for that program.
AED/CPR and First Aid certified with special training in infant CPR. Nicole D. Robinson
751 County Rd. 33
Greensboro, Al. 36744
*************@*****.***
Ft. Carson Class Six, Fort Carson, CO August 2004 –July 2006 Sales Associate- Retail:
Worked in the warehouse; stocked shelves and inventoried merchandise.
Responsible for promoting products, such as; Wine of the Month or all new liquor products
Cashiering
Bank deposits on a daily basis for the Class Six
Made deliveries of merchandise to various stores
Loaded and unloaded merchandise from trucks
Education:
Sierra High School, Colorado Springs, CO 1999
High school diploma
AED/CPR & First Aid certified.
COMPUTER SKILLS:
Microsoft Office (Word, Excel, Outlook).
CATS (ComCor Automated Tracking System).
Internet Explorer.
MAC & PC
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