Customer Service Professional Experience
Resume:
ALVIN L. BLISS
Wichita, Kanas 67212
TRANSPORTATION LOGISTICS/OPERATIONS MANAGEMENT PROFESSIONAL
20+ year’s experience in the military including transportation planning for shipment of equipment supplies
and personnel worldwide. Significant expertise is scheduling, staff recruitment/training/supervision/
development, military contracts and organization/project coordination. Strong knowledge of DOT
regulations and compliance. Delivering savings through shipment efficiencies and negotiated payment.
Dispatch Operations/Safety Logistics
Carrier Selection Budgeting / Cost Controls
Load Analysis / Material Requirements Shipping / Receiving
Fleet Management Customer Service
Collaboration Building Inventory Organization
Education and Training (10/88 - 03/90) - USAF Outstanding Rating, "Best Seen to Date"
PROFESSIONAL EXPERIENCE
2015-2017 Murphy Energy/Connect Transport – Tulsa Oklahoma
Truck Optimization Coordinator
Efficiently supervised and scheduled 68 drivers and routes daily ensuring on-time delivery of product
to the various injection points. Set driver schedules in a fair, efficient and professional manner to include
fair route assignments while achieving maximum efficiency and cost savings.
• Responsible for measuring and improving asset utilization for all transportation assets employed by the company
• Aids in communication between all departments for Logistics including but not limited to maintenance, safety, sales, customer service, and Leadership.
• Achieve all operating performance metrics and goals
• Responsible for the overall productivity and efficiency measurements related to dispatching the company fleet
• On a daily basis, schedules the routes of drivers to insure on-time delivery of product to the customer
• Assists in responding to any accidents, spills, shortages, mixed fuel, or maintenance issues following company policies, procedures and practices
• Continually stays in communication with drivers to provide instructions and to help build team spirit by providing support where needed
• Daily communication customers to determine work flow needs
• Manages complex scheduling, including the rescheduling of trucks and drivers
• Listens to customer comments, responds appropriately and forwards issues to the appropriate person/team
• Works with common carriers to ensure on-time delivery when necessary
• Reviews drivers’ performance with Team Leader and provides input on driver’s performance reviews
• Works effectively with Supply Area to achieve maximum profitability on fuel while meeting customer delivery windows
• Complies with all Department of Transportation (D.O.T.) and Occupational Safety and Health Act (OSHA) regulations and company safety practices and procedures
• Records all absenteeism and tardiness in the Logistics attendance book and forwards necessary timesheets/records to Human Resources
• Inputs data accurately and efficiently into spreadsheet format
• Works closely with Customer Service to make sure paperwork is completed in a timely, accurate and efficient manner
• Gathers and provides input for all coaching/discipline on drivers
2014-2015 APACHE CORP- Tulsa, Oklahoma
Logistics Coordinator
Contracted and contacted with five different contract carriers to ensured that no oil hits the ground
causing an environmental impact or production shut in which causes an economic impact.
Analysis capacity verses production to predict future loads to haul. Gathered relevant information
from each crude load called in, passed the information accurately to the crude transporters.
Monitored loads hauled and kept summary of loads. Provided coordination to insure proper
handling of product. Assisted with truck ticket issues. Participated In the development of the
Call Centers implementations.
2009-2014 - GIBSONS/TAYLOR COMPANIES- Mesquite, Texas
Dispatcher / Load Coordinator
Supervised and dispatched 42 drivers and functions for load coordination for the largest-volume region, demonstrating proficiency in equipment utilization, carrier management, and third-party cooperation. Seamlessly communicated with and coordinated 300+ drivers throughout four states.
Provided first-rate customer service to key accounts such as Shell and Sunoco, and optimized daily load planning for oil drilling sites. Adeptly administered TMW and Qualcomm systems/PeopleNet
and maintained up-to-date information for pump locations and drop-off sites.
2005 - 2009 - TRANSAM TRUCKING - Olathe, Kansas
Driver Manager/Planner
Managed up to 68 drivers with less than a 2% turnover rate. Working with all planners to ensure that
each delivery is legal and on time with a 98.8% on time delivery rate. Ensured that route line and fuel
solution was accurate and followed to minimize cost. Compiled and maintained the driver and truck
database to make sure information was current and accurate. Communicated and compiled operations
information for Night Dispatch can carry on with tasks. Maintained outstanding organizational, logistics,
planning, communications skills.
● Consulted with the driver and other departments to resolve issues/problems to ensure retention
● Promoted driver success which helped lead to Cargill Carrier of the Year, fourth consecutive year
● Monitored continuous driver safety and compliance
● Maximized working relationships with Lease Drivers to be successful in their operation
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