Customer Service Management

SKILLS

WORK HISTORY

RYAN

CAPPEL

(C) 469-***-**** ********@*****.***

Extensive catering background

Exceptional customer service

Effective planner

Logistics knowledge

Multi-Project management

Inventory management

POS: Micros & Bypass

Excellent time management

Highly reliable

Creative problem solver

Proactive

Identifying best practices

Deadline-driven

Microsoft Office

SEPTEMBER 2014-CURRENT

Catering Supervisor - Ryan Sanders Sports Services Instructed staff in proper food logistics, food storage, use of event equipment, utensils, sanitation, and safety issues.

Inspected kitchens production to observe food preparation quality and food appearance prior to event service.

Prioritized menu exactness and on-time pickup and delivery for food and beverage. Maintained smooth and timely operations of service verifying accuracy of menu, freshness of meals, and readiness of staff.

Minimized damage and repair costs through careful management and preventative maintenance of event equipment.

Positively engaged with guest, offering menu information, providing suggestions and direction about venue, obtaining feedback on product quality and service levels, as well as showing genuine appreciation for their business.

JANUARY 2013-CURRENT

Catering Supervisor - Sodexo

Ensured banquet events are set up to run on schedule in accordance to clients requirements and expectations.

Created pull list for event equipment needs while providing clear and simple to follow directions for equipment pick-up and drop locations. Provided solutions for optimally efficient logistics when coordinating simultaneous events. Established the best usage of available storage space for ample amounts of idle catering equipment until future special event needs.

CERTIFICATIONS

EDUCATION

Experienced and knowledgeable of front-of-house positions thus being capable assisting and leading fellow team members toward a successful event. OCTOBER 2011-NOVEMBER 2013

Bartender / Catering Utility Lead - The RK Group Served drinks for each guest courteously, quickly and efficiently, while consistently using suggestive selling techniques.

Created pull list for ensuring adequate amount of product to be consumed for duration of the event.

Practiced strict beverage control to minimize waste by utilizing jiggers for pouring according to specialty drink recipe.

Carefully followed safety and sanitation policies handling food and beverages as well as securing alcohol at the end of shifts.

Managed bar revenues from event consumption for billing accuracy and that all cash was properly accounted for post event.

Conducted accurate monthly inventory (liquor, beer, wine, paper goods) as to notified management of ordering needs.

As the catering utility lead, ensured accurate event layout with settings from tables, chairs, silverware, glassware, linens, F&B stations, as well as stages and any various specialty lighting or draping equipment corresponding to event specifications. OCTOBER 2011-DECEMBER 2011

Guest Service Associate - Towne Park

Performed a full key audit to ensure every vehicle logged into the system that day had a corresponding key present in the key box.

Provided the day-of revenue to the hotel management to ensure each vehicle that was serviced got billed to the guest room.

Greeted guests in a timely and professional manner, assisted guest with cab service, provided directions around town, helped guest with luggage to their room, in addition to carefully parking guest vehicles in the most efficient available spaces. TABC Seller/Server - Texas Alcoholic Beverage Commission - License# 5694627 Texas Food Handler - Texas Department of State Health Services - License# 2333706 College Credits: Business

Lone Star College System at Kingwood, Kingwood, TX Coursework includes Technology and Operations Management College Credits: Architecture

University of Texas at Arlington, Arlington, TX

Coursework includes 2D and 3D Architectural Design Perspective and Space Planning

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