Executive Assistant Customer Service
Resume:
Washington, DC *****
*******@*****.***
MRS. HARI W. RHONES
CAREER PROFILE
Educated Executive Assistant to the Director of The Jones Project with a vast background in customer service, communications, planning, and organizational skills. Detail-oriented team player and expert communicator with time and task management skills.
Able to successfully multi-task while working independently or within a group environment. Proven ability to work in a deadline-driven atmosphere and handle multiple projects simultaneously.
PROFESSIONAL EXPERIENCES
EXECUTIVE ASSISTANT
Maintains Directors calendar by adding scheduled internal and external meeting dates, dates of mock interviews with clients, upcoming job fairs in the Metropolitan Area, and teleconferences. Inform the Director of any changes in scheduled meeting dates and conflicts to scheduled meetings.
Provides administrative support by answering client inquiries via telephone, email, company website, and social media accounts. Per request, provide clients with electronic copies of their resumes, cover letters, and other career documents. Creates offers and flyers for social media sales events and send mass emails to all clients informing them of new promotions and sales on products.
Post upcoming events, job announcements, and career advice from multiple media outlets to the company’s Facebook site. Maintains client payments and PayPal business accounts.
CUSTOMER SERIVICE
Answer telephones and greet visitors, clients, and employees in a professional, welcoming manner. Assist guests and employees by expertly answering questions.
Maintain physical administrative case files. Scan, file and copy documents. Gather information from readily available sources; compile and prepare routine reports; compose routine correspondence.
Set up and maintain alphabetical, numerical, and subject filing systems. Answer questions via telephone or in person; refer messages; provide general information; open, distribute, route mail, schedule meetings, and maintain calendar for the organization.
SECURITY
Possesses effective oral and written communications that are used when preparing logs, writing reports, and communicating with other officers and professionals.
Ensure the safety and security of patrons by monitoring cameras, patrolling premises, and signing visitors in and out of the facilities. Responsible for locking and unlocking facilities.
Handles both common and crisis situations at each site, calmly and efficiently. Reports safety concerns, security breaches, and unusual circumstances both verbally and in writing.
SKILLS
Microsoft Office Suites
Internet research
Social media updates and tracking
Professional self-starter
Excellent team building and leadership skills
WORK HISTORY
SECURITY OFFICER, ALLIED UNIVERSITY, ALEXANDRIA, VA
2017 - present
EXECUTIVE ASSISTANT, THE JONES PROJECT, WASHINGTON, DC
2015 – present (part time position)
MAIL CARRIER, UNITED STATES PARCEL SERVICE, ARLINGTON, VA
2014 - 2016
EDUCATION
CAPELLA UNIVERSITY, ONLINE
Master of Science in Public Safety (Currently enrolled. Degree expected 2018)
Major: Criminal Justice
Coursework: Public Safety Ethnic and Cultural Awareness, Collaboration, Communication, and Case Analysis for Master’s Learners, Law Enforcement Intelligence-Led Policing, Psychological and Criminal Profiling
SOUTHEASTERN UNIVERSITY, WASHINGTON, DC
Bachelor of Science (Degree received 2006)
Major: Criminal
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