EDUCATION:

January ****- Present University of Alabama at Birmingham, Birmingham, AL

Bachelor’s in Business Management

January 2013- December 13, 2015 Lawson State Community College, Birmingham, AL

AAS in Business Administration & Management (4.0 GPA)

PROFESSIONAL OBJECTIVE:

To obtain a challenging position in a high quality environment that offers growth opportunities and allows me to utilize my leadership skills and experience.

COMPUTER SKILLS: Microsoft Word, Excel, Power Point, and Access

WORK EXPERIENCE:

May 2015- Present Birmingham City Council Birmingham, AL

Administrative Assistant for Councilor Valerie Abbott

Delivers phone messages, complaints and/or work requests (via computer or hand-delivery) to the appropriate recipient.

Greets visitors (citizens, law enforcement, public officials, patients, etc.) and determines their needs (information, services, etc.).

Labels and files records and/or other documents chronologically, alphabetically, numerically or based on another system.

January 2015- May 2015 Birmingham City Council, Birmingham, AL

Internship- Councilor Jay Roberson

Greets visitors (citizens, law enforcement, public officials, patients, etc.) and determines their needs (information, services, etc.).

Delivers phone messages, complaints and/or work requests (via computer or hand-delivery) to the appropriate recipient.

Labels and files records and/or other documents chronologically, alphabetically, numerically or based on another system.

May 2013- August 2015 TRIO SSS Peer Tutor, Birmingham, AL

Lawson State Community College

Meet with students on a one-to-one, small-group, drop-in, or classroom tutoring format to give learning assistance

Assist with additional duties as needed, for example, covering front desk, assisting with New Student Orientation, organizing materials, and performing other clerical duties.

Attend tutor training sessions as required by TRIO SSS Director in order to begin tutoring each semester; participate in on-line discussions, staff meetings, and video trainings.

Serve as a role model for all students seeking academic assistance.

January 2011- April 2013 J N B Importers Warehouse INC, Birmingham, AL

Shipping Receiving Representative/Assistant Manager

Skill in organizing information, materials, and/or documentation in a systematic and logical manner.

Knowledge of basic office equipment (telephone, smartphone, fax machine, copier, computer)

Receives items by accepting deliveries and helped maintain a positive and clean teamwork environment

December 2009- January 2011 Teletech Work at Home Birmingham, AL

Customer Service Representative

Build sustainable relationships with customer accounts through interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Follow communication procedures, guidelines, and policies

Take the extra mile to engage customers

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Offices, Chairmanships, and Committee Memberships Held:

Miss Lawson State 2014-2015

Phi Theta Kappa – President 2014-2015

Kappa Beta Delta – President 2014-2015

LSCC Phi Beta Lambda Chapter 6661 – President 2014-2015

LSCC Ambassador – Vice President 2014-2015

Lawson State Book Club- Member 2014-2015

TRIO Student Support Services – Member 2013-2015

President’s List – LSCC (4.0 Present) 2013-2015

Valedictorian of Lawson State Graduating Class May 2015

Phi Sigma Pi Honor Society Fraternity Aug 2016

Alpha Kappa PSI Business Fraternity Aug 2016

Participation in other Community Service Activities:

Sunday School Teacher for Youth- Volunteer 1998-2001

Cogburn Nursing Home- Volunteer 1999-2001

Mobile Senior Citizens Center- Volunteer 1999-2001

Helped Served Katrina Victims at McDonald’s in Mobile, Al- Volunteer 2005

Lawson State Culinary Arts Ground Breaking- Volunteer 2013

District 9 Campaign for Ellen Spencer- Volunteer 2013

Jeff State Walk For Drug Addition- Community Service 2013-Current

Wenonah Class of 1965 Reunion- Community Service 2013-Current

Escort for Miss Lawson State Carnation- Volunteer 2013-Current

Lawson State Christmas Breakfast/Concert- Community Service 2013-Current

Letters From The Birmingham Jail Play- Volunteer 2013-Current

Semester Registration Recruitment- Volunteer 2013-Current

Fund-Raising Activities- Volunteer 2013-Current

ACCA Convention- Community Service 2013-Current

Martin Luther King Jr.’s Unity Breakfast- Community Service 2013-Current

Jazz Vespers Concert- Community Service 2013-Current

YLDP- Community Service 2013-Current

Walsh Academy Leadership Program- Counselor 2013-Current

SGA Breast Cancer Fashion Show- Volunteer 2013-Current

Motown Goes Maestro Concert- Community Service 2014-Current

A. G. Gaston Conference- Community Service 2014-Current

American Red Cross- Community Service 2014-Current

Susan G. Komen Race for the Cure- Community Service 2014-Current

Jimmy Hale Mission- Community Service 2014-Current

Salvation Army- Community Service 2014-Current

Village Creek Cleanup- Community Service 2014-Current

Project Homeless Connect- Community Service 2014-Current

Councilor Steven Hoyt (Party With A Purpose)- Volunteer 2014-Current

Councilor Jay Roberson (100 Days of Nonviolence) - Volunteer 2014-Current

Tax Collector Campaign for Jeanette Bickerstaff- Volunteer 2014

Miles College Alumni Registration- Volunteer 2015

Councilor Sheila Tyson (Diamond Classic Baseball Game)- Volunteer 2015

Councilor Sheila Tyson (Black Women Roundtable Summit)-Volunteer 2015

44th President of The United States of America Speech- Volunteer 2015

Dr. Kevin Walsh Reception- Volunteer 2015

University of Alabama Concession Stands- Volunteer 2015

North Hill Nursing Home Beauty Pageant (Judge)- Volunteer 2015

Bessemer High School Pageant (Judge) - Volunteer 2015

Higher Education Day UAB- Volunteer 2015

A. G. Gaston Conference UAB- Volunteer 2015

Awards/Presentations:

TRIO Most Outstanding Student Award 2014

Who’s Who in America Award 2014

Andrew V. Stevenson Scholarship Award 2014

Business Supervision and Management Award 2015

Phi Beta Lambda 1ST Place Sales Presentation Award 2015

Phi Beta Lambda 1st Place Parliamentary Procedure Award 2015

Introduction Speaker for Regional Administrator of EPA 2015

Valedictorian Speaker for Lawson State Graduating Class 2015

Chancellor Guest Speaker at Alabama Community College Day 2015

Guest Speaker at Lawson State Community College Silent Auction 2015

BWOMEN Scholastic Achievement Award- UAB 2016

Congresswoman Terri Sewell Project Ready Guest Speaker 2016

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