Pharmacy Technician Insurance

LATOYA DAVIS

Philadelphia, PA. ***** h ttps://www.linkedin.com//in/latoya-davis 267-***-****

PHARMACY TECHNICIAN

Results-driven, Pharmacy Technician with 11 years retail pharmacy experience. Work alongside pharmacists with preparation and dispensing of medications and related supplies. Work effectively both independently and as team member with the ability to relate easily to others. Possess good communication and interpersonal skills, Detail-oriented professional with exceptional follow through. Able to oversee projects from concept to completion. Passionate to provide friendly and efficient pharmacy care to all stakeholders.

PROFESSIONAL EXPERIENCE

CIGNA HOME DELIVERY PHARMACY, H orsham, PA. 2 004-2016 Home delivery pharmacy facility, dispensing base and specialty medications to end users.

Returns Department Specialist ( 2014-2016)

Log, investigate, research and finalize all incoming patient returns immediately upon receipt. Properly log and dispose of returned medication in the medication morgue area of inventory. Track and process exception packages generated from the manifest area by correcting incorrect address labels using various internal computer systems. Reship medication upon customer request. Credit customer accounts if necessary. Track and communicate internal return trends that affect the business. Monitor "Returns Mailbox" on Outlook and process requests. Communicate with Supervisor on immediate customer needs that require next level authorization. Accomplishments:

● Incorporated special procedures that would reduce overall turnanround time for all returned orders.

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● Recognized multiple times by CIGNA leadership via Cigna Champion Awards for going above and beyond to meet the needs of the customer.

● Saved the company in excess of $10,000 by correctly validating the customer's addresses and ensuring on time delivery to the customer. Pharmacy Technician ( 2004-2014)

Label all products appropriately, including cautionary and auxiliary labels. Mastered Pharmacy Standard Operating Procedures (SOPs). Assisted the pharmacist in preparing and packaging products and other medications. Accurately recorded compounded products and prepared appropriate labels. Strictly maintained customer and patient confidentiality. Trained new hires on daily job functions and metrics. Manifested completed pharmaceutical orders. Updated courier service reports, database and spreadsheets on weekly basis.

Accomplishments:

● Recognized 10 times via Cigna Champion Awards for maintaining professionalism and exceeding set benchmarks.

● Processed extensive amounts of prescriptions on high volume days with %100 accuracy.

● Assisted with training on a new migration of company software.

● Updated and reintroduced safety training manuals, which reduced mistakes. CERTAINTEED, M alvern, PA. 2 003

Manufacturer of building materials for both residential and commercial construction Accounts Payable Clerk

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Input invoices using Company software. Handled special tasks for supervisors as requested. Assist vendors with questions on incoming invoices, status payment and arrangements.

Accomplishments:

● Demonstrated the ability to step up and fill in at a moment's notice in multiple areas of the business, quickly mastering new systems, processes and workflows.

● Facilitated "no-fault" internal and external audits as a result of sound recordkeeping and thorough documentation.

● Handled the processing, distribution, accuracy, verification and maintenance of invoices, interfacing extensively with a nationwide network of vendors and suppliers.

Prudential, H orsham, PA. 2 001- 2 002

Insurance Claims Processor

Responsible for all incoming and outgoing correspondence utilizing Company software

(Lotus Notes). Typed contracts, insurance documents, and maintained files. Data entry of all insurance claims files, entered reports and invoices in the computer database. Accomplishments:

● Successfully processed hundreds of claims, including approving and processing claims payments.

EDUCATION

Simon Gratz High School H.S. Diploma

CphT Course Certification 2016

DeVry University- Currently pursuing A.A. in Medical Billing and Coding Computer Skills

SAP, MCPS, Mail Rx, Lotus Notes, Microsoft Word, Excel, Imaging, Quick Key 1-2 Page 3

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