Customer Service Sales

Elizabeth G. Austin

**** ****** ***. ******, ** *5204 214-***-**** *****************@*****.***

Career Goal:

My objective is to obtain a position with a well-established company that has growth potential. I am devoted to sharing my professional experience of 10 years in customer relations to help maintain successful company operations.

Core Competencies

Team or independent worker

Ability to adapt to change

Technology proficient

Construction skills

Detailed Oriented

Project management

Community mobilization

Time & HR management

Works well under pressure

Experience

CK Management Services

Client Care 05/2016 to 6/2017

Answering incoming calls

Informed clients of account status

Company overview of client’s various management services

Verified all payments was from authorized account holders

Dispatched in field workers to targeted work sites

Data Entry (voter information, statics, and turnout numbers)

Coordinated weekly staff meetings, client & group meetings

Sally Beauty Supply

Sales Associate 07/2015 to 11/2015

Greeted walk in customers

Answered customer calls in and call backs

Assisted customers with knowledge, empathy and sincerity by directing them to products and explaining product features

Documented all sales in the Point of Sale System and handle all monetary transactions accurately and effectively

Maintained excellent store appearance and assist with store merchandising to provide a positive shopping experience for our customers

Great Clips Salon

Stylist 08/2014 to 07/2015

Provide excellent customer service for appointed & walk in clients

Maintain supplies by checking stock; anticipating needs; placing orders

Keep clients informed on trending hair styles, cuts and fashion

Maintains safe and healthy conditions by following organization standards and legal regulations

Produces desired effect by arranging, shaping, curling, cutting, trimming, setting, bleaching, dyeing, and tinting hair

Obtains revenue by recording or collecting charges

Smart Style Salon

Manager/Stylist, 01/2014 to 06/2014

Staff salon with state certified stylist

Maintain oversight of facility operations

Ensure each customer experience the highest level of customer appreciation

Provide & managed employees schedules and performance

0verseen salon conditions in terms of appearance, cleanliness, and safety, as well as making sure all supply inventories are stocked

Answer incoming calls from customers with service inquires

Documented daily sales, deposited profits, submitted with weekly and monthly financial reports

Issue customer initiated service order corrections and changes.

Maintain State of Texas operations salon requirements

Best Buy (Deal Tree)

Warehouse Associate, 06/2012 to 08/13

Unload and process receipt of merchandise from inbound trucks

Stocks merchandise that has been received into specific designated locations

Process all orders by locating specified product and moving product to the loading dock

Packs smaller products into larger containers for shipment to stores

Loads merchandise onto trucks for shipment to company locations

Maintains a clean work area by removing empty pallets, sweeping, and cleaning up boxes and other debris.

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