Customer Service, Microsoft Office Suite, Event Planning, Event Manag

HOPE D SHELDON DOBSON

**th Ave S • Auburn, Wa. USA 98001 • Tel: 206-***-**** • Cell: 206-***-**** • *****************@*****.*** • https://www.linkedin.com/in/hope-sheldon-dobson-101920a1/

OBJECTIVE

I would like to use my diverse skills and abilities to provide the best guest experience that I am able.

WORK EXPERIENCE

Food and Beverage Supervisor 03/2016 - 04/2017

The Plateau Club, Sammamish, WA.

•Held responsibility for purchasing, scheduling, inventory control, and staff training

•Gained reputation as a friendly professional able to work well under pressure and easily build rapport with colleagues, upper management and customers with diverse backgrounds and personalities.

•Created and implemented processes and procedures to efficiently run the outlet, and managed to lower ticket times from twenty minutes to less than ten.

•Managed daily administrative tasks, prepared Banquet event orders, printed menus, table tents and marketing materials.

Lead Server 01/2015 - 03/2016

Tam O Shanter Country Club, Bellevue, WA.

•Supervised staff consisting of two servers and a busser on a nightly basis.

•Ensured food and beverage service standards were met, resolved guest complaints in a courteous manner.

•Fulfilled customer orders, handled cash and credit transactions, and built strong customer support

•Gained experience in opening and closing procedures, cash register receipts, and light bookkeeping.

Lead Bartender 03/2005 - 10/2014

Seattle Tennis Club, Seattle, WA.

•Provided exceptional one-on-one customer service and effectively handled any customer complaints.

•Effectively trained, motivated, and coached team members and emphasized customer service.

•Maintained inventory levels to ensure the bar was stocked at all times and ready for business.

•Won several incentives for selling features, both food and wine.

EDUCATION

Seattle Central Community College Seattle, Wa 2010 - 2013

Associates degree in Sociology, GPA: 3.6

I attended college full time while working full time. I was consistently on the dean’s list for my academic achievements.

SKILLS

•Microsoft Office Suite

•Visio

•Eventpro

•High Level of attention to detail, strong organizational, problem resolution, communication and interpersonal skills

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