Sales Customer Service

MICHAEL KENNEDY

P. O Box **, Belleville, Pa *****

717-***-**** m **********@*****.***

AREAS OF EXPERTISE

Sales / Marketing Business Development Project Management Creative Development Accounts Payable / Receivable Employee Supervision / Management Scheduling Recruiting Advertising Client Relations Training / Mentoring Outside Sales Customer Service / Retention Vendor Relations Contract Negotiations Lead Generation Account Management B2B Sales PROFESSIONAL EXPERIENCE

Balfurds, State College, PA Jan. 2016- present

Route Driver, Dynamic/results oriented professional. Responsible for all inventory on pickup and delivery routes.

Performed exceptional customer service to maintain customer loyalty. Door to door selling of services. P.S.U., Pollock Maintenance Shop May 2015-Dec. 2015 Provide maintenance to dining halls as required (plumbing, soldering, rebuild parts, installation of equipment, etc.)

DHL, M ilroy, Pennsylvania Jan.2015-May 2015

Courier, drive box truck for delivery and pickup of international freight to customers and businesses. CATA, State College, Pennsylvania Jan. 2015-May 2015 BUS DRIVER, drive bus route and pick up and drop off the elderly and handicapped. IMPACT THRIFT, Ambler, Pennsylvania Sept. 2014-Dec.2014 Driver/Warehouse

● Drove 28 foot box truck to customers throughout territory to pick up donations (furniture, clothes, etc.).

● Pack/strap items into truck and return to warehouse. Unload items and sort to proper locations.

● Provide customer satisfaction.

BUZZ CUSTOM FENCE, Fort Worth, Texas 2013-2014

Sales

● Ran sales appointments, measured fence area, discussed types of fencing options, wrote up agreements.

● Ordered/Purchased fencing to ensure proper installation for crews.

● In charge of accounts payable for crew members work as well as thorough customer service with accounts. RAIN FOR RENT, Gibson, Pennsylvania 2011-2013

Installer

● Performed installation services for pipes and pumps that transport water to appropriate locations. Design layout for pumps, pipes, and hoses to configure most efficient route for water transportation and construct proper piping totaling up to 2 miles in length. Operate caterpillar, forklift, and loader in rough terrain and manage 30-foot trailer while loading and unloading equipment.

● Improved irrigation and water systems by correctly installing pipes and clamping hoses to prevent water leaks.

● Optimized installation efficiency by expertly operating rough terrain vehicles and applying mechanical expertise to assemble pipes and pumps.

HEALTHCARE SERVICES GROUP, INC., Forest City, Pennsylvania 2010-2011 Manager

● Managed team of 8 employees with day-to-day operations by delegating assignments and monitoring progress. Administered payroll for 9 employees and performed scheduling for all team members. Managed transportation of products and services to clients and coordinated logistics for cleaning and maintenance projects.

● Organized distribution and monitored progress of cleaning and maintenance assignments by documenting assignment worksheets.

● Continuously exceeded client expectations by maintaining clean facility in a timely and efficient manner. NEWALTA, Rio Vista, Texas 2010

Centrifuge Operator

● Administered centrifuge pump operations in order to produce oil during extraction process. Operated caterpillar while creating trenches that serve as oil storage. Facilitated documentation of vehicle maintenance and operating conditions and managed hazardous environmental conditions. Resume

● Enhanced efficiency and maintained machinery by performing daily assessments on equipment and working conditions.

MCLANE, Jessup, Pennsylvania 2008-2010

● Proper placement of product on conveyor belt

● Fork lift replenishment of goods for inventory and shipping/receiving MENU MASTER, Spring Mills, Pennsylvania 2007-2008 Sales Director

● Directed team of 60 outside sales representatives by recruiting staff members, implementing training initiatives, and mentoring individuals with relation to sales techniques. Created business partnerships with advertisers, graphics artists, and vendors to enhance services to clients. Addressed client concerns and implemented effective solutions. Negotiated sales contracts and ensured adherence of all deadlines.

● Increased sales revenue by 40% by generating new business leads, developing employee training related to sales initiatives, and providing sales support to staff members.

● ENTREPRENEURIAL EXPERIENCE

LEXIE’S CAFE / AMERICAN MAID, Lewistown, Pennsylvania 1989-2004 Owner

● Established restaurant and cleaning service by managing business operations including inventory control, customer service, payroll administration, accounts receivable / payable and sales projections. Created advertising materials and promoted special events. Initiated hiring process by recruiting employees, performing interviews, and implementing training. Generated business-to-business sales contracts and developed strong business relationships.

EDUCATION

Bachelor of Science in Human Development and Family Studies C lass of 2006 Pennsylvania State University, State College, Pennsylvania MILITARY EXPERIENCE

United States Marine Corp – Military Police and Infantry 1 977-1981 Camp Le-Juen, North Carolina

PROPERTY PORTFOLIO/MANAGEMENT 1 989-2008

Invested and sold real estate. Owned and operated property management. Resume

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