Customer Service Management
Resume:
Harold M. Dyson
Ft. Washington, Md. 20744
**********@*****.***
PROFESSIONAL SUMMARY
Hospitality Management Diploma
Hospitality Management Certificate
Customer Service Certificate
Conflict Management and Negotiation Certificate
Professional inventory/ housekeeping houseman with over 7 years’ experience.
Certified on the RM1 machine.
Able to work in a fast paced, changing environment.
Able to lift and carry 100 lbs.
Competent conflict management negotiator.
Expertise includes buffer machine, steam-cleaner, vacuum
An avid team player and team builder.
EMPLOYMENT HISTORY
Hamilton Crowne Plaza Hotel Washington DC
Houseman 9/2016-present
•Make linen pick ups
•Help housekeepers clean rooms
•Vacuum hallways and clean public areas
•Sort dirty linen and wash line
RGIS Alexandria, Va.
Expert Inventory Specialist 02/2015-Present
Made daily accurate counts of merchandise and reconciled any discrepancies that appeared.
Used computerized inventory software to record, track, and maintain all inventories.
Possess physical strength necessary to unload and restock heavy supplies.
Demonstrates strong organizational skills.
Possesses a keen eye for organization.
Demonstrated strong interpersonal and customer service skills.
Fairfax Hotel On Embassy Row Washington, DC.
Housekeeping Houseman 03/2007-09/2014
Responsible for cleanliness of entire facility and furnishings.
Referred all pertinent issues about cleaning to upper management as appropriate
Completed all daily housekeeping rounds as instructed, including special assignments such as floors, windows, and “deep cleaning” when as needed.
Regularly vacuumed, cleaned glass, emptied trash, swept, and dusted as needed
Attended required student employee staff development meetings/programs.
Donned protective equipment, including closed-toe shoes and gloves when necessary.
Customer service skills include the ability to work with minimum supervision.
Cooperative spirit in working with peers, supervisors, clients, and guests.
Pitney Bowes Landover, Md.
Mail-clerk/Driver 01/2000-11/2006
Processed bulk mailings in accordance with official procedures and U.S. postal requirements for accurate and timely dispatch.
Provided pickup and delivery services of bulk mailings, office supplies and equipment.
Performed related recordkeeping, including computerized cost center charge back system, delivery logs, and reconciled account ledgers with post office transaction report.
Maintained current knowledge of U.S. postal and other delivery service regulations.
Operated network printer, mail machines and other mail related duties.
Maintained supplies related to bulk mailings.
EDUCATION
American Preparatory Institute Washington, DC
General Studies 06/1985
AWARDS CERTIFICATES and CERTIFICATIONS
Housekeeping Employee of the Month Washington, DC.
04/2007 & 6/2016
DC Department of Employment Service Washington, DC.
2016
Work Readiness Program Certificate Washington, DC. 2016
Computer Basics for Daily Life Certificate Washington, DC.
2016
Hospitality Management Certificate Washington, DC.
2016
VOLUNTEERING
Author Capper Baseball Coach Washington, DC. 2016
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