Customer Service Manager

*** **** *** **** * Stratford, CT * *****

Cellular: 203-***-****

***********@*****.***

To obtain a position in the field of marketing and public relations where I can apply my years of experience in customer service and my outstanding communication and interpersonal skills

2016 – Present Hertz Corporation Shelton, CT

Assistant Manager

Supporting achievement of location sales and margin goals

Ensuring positive customer experience and establishing sustained relationships

Achieving individual sales goals and customer service goals

Train and manage team members, and conduct office audits

Increase sales utilizing business-to-business tactics

2013- 2015 AvalonBay Communities Trumbull, CT

Leasing Consultant

Leased apartments, upheld award-winning customer service to residents and managed community

Followed new leads, stale leads, and walk-ins for potential residents of the community

Planned events for community residents

Completed contracts and leasing programs for employees from government sanctions and Fortune 500 companies

Presented marketing strategies and utilized internet rental sites to help draw potential residents

2012- 2013 Cox Media / WEZN and WFOX Milford, CT

Account Manager

Responsible for managing and servicing key regional and local agency station accounts

Presented innovative solutions both verbally and written in timely fashion to all clients

Built rapport with key accounts while advancing share and lengthening account lifecycle

Strategized business development and marketing plans to increase station awareness

Provided consultation on the value of radio to new prospects

Worked with marketing team to produce commercials and ads for on-air and online use

Monitored trends with new media and appropriately applied new or alternative methods for achieving high impacted results

2011- 2012 Lexus of Westport Fairfield, CT

Sales Consultant

Strong commitment to customer satisfaction; sustained relationships with each customer

Implemented and maintained effective processes to market to new and loyal customers

Organized successful lead and follow-up systems

Demonstrated leadership and closing skills

Team player; assisted others when needed

2006- 2012 JetBlue Airways Queens, NY

Flight Attendant

Ensured the safety, comfort and needs of every customer

Delivered superior service, as evidenced by numerous customer letters written on my behalf

Multi-tasked and problem-solved through a variety of challenging situations

Trained in first aid and CPR, using emergency and medical equipment and airplane security

Gained experience in a fast-paced environment with non-traditional working hours

2003 - 2005 ATT Wireless / Cingular Wireless Orange, CT

Customer Service Lead

Tended to customer needs regarding use and purchase of cell phones and plans

Trained new-hires in all specialized software and in performing activations, migrations, and upgrades

Assisted with troubleshooting hardware for customers

Activated and established new accounts

Completed rollouts and pitched cellular solutions to Fortune 500 companies and small businesses

Telemarketing to expand customer base and follow up on customer experience

2003 American Payments Systems Wallingford, CT

Desktop Support Specialist (Contracted through High Tech Consultants - Milford, CT)

Desktop/laptop administration supporting new employees, employee moves and reclaims from former employees

Equipment procurement, assessment, repair and replacement

Operating system upgrades, desktop application assistance, and hard drive/hardware maintenance

Router, anti-virus, Firewall and Server administration

2000 - 2003 Louis Dreyfus Corporation Wilton, CT

Help Desk Support & Project Manager

Received and acted on Helpdesk solutions for the user

Installed various software and hardware for the user

Backed up and restored information on servers and ran error logs

Completed rollout for all users upgrading the client operating system and Lotus; routed servers and patchwork

1994-1996 Norwalk Community College Norwalk, CT

Majored in Business Management.

1990-1994 Trumbull High School Trumbull, CT

Graduated with Honors

Musical recording artist; live performances nationwide as lead vocalist

Professional dancer and dance instructor, including teaching and performing in Japan

Experienced Host, Emcee, Presenter and Motivational Speaker

Promotions, public relations and freelance writer for Spitkicker website and online magazine by recording artists, De La Soul

Enthusiasm for travel and culture; have visited Japan, China, UK, Spain, Germany, Central America, The Caribbean, Canada and most U.S. major cities.

285 POST OAK RD • STRATFORD, CT • 06614

PHONE: 203-***-**** • ***********@*****.***

Contact this candidate