Customer Service Quality Control
Resume:
Diane E. Cottrell
Philadelphia, PA 19120-1331
RE:
Dear
It’s twice as hard to attract a new customer as it is to maintain an existing one. Unfortunately, this fact is often overlooked by many businesses.
Delivering high-quality, responsive service is vital in daily business operations and that’s exactly what you will get when you hire me.
As my resume indicates, I have worked Customer services for more than 30 years so you won’t have to go to great expense training me.
Plus, I have learned how to deal with a wide variety of people from the pleasant senior citizen to the irate executive. In every case, I asses their needs and how the company can address them effectively. The vast majority of my customers have walked away content. More importantly, they continue to have a high regard for the company and do business with us again.
If you’re looking for an experienced professional to provide superior office management and promote employee and customer satisfaction, you’ve found her.
I hope you’ll give me a call at 267-***-**** so that we can meet.
Looking for a starting salary of $14.50-$17.75 per hour, paid vacation and Holidays off; we can negotiate.
Thank you for opportunity to discuss my qualifications.
Sincerely,
Diane E. Cottrell
Diane E. Cottrell
6130 North Marshall Street
Philadelphia, PA 19120-1331
Broder Bros.
7/21/2008-01/13/2017
Trained to help place orders on web, by phone, offer suggestions if product out of stock with no incoming date
Place orders that have to ship directly from manufacture to customer
Solve shipping issues, payments, wrong items delivered
Customer Service Professional
More than 20 years’ successful experience in Service Administration Customer Service with recognized strengths in account maintenance, problem-solving & trouble shooting, staff/need coordinating, and planning/implementing proactive procedures.
Ability to train, motivate and supervise Customer and Technical Services employees.
A team player, acknowledged as “Total Quality Service Professional,” work independently and assess situations quickly.
Develop plan, conduct audits and variances analyses, process statistical information reports and filings, and maintain/update service records.
Numerous achievement awards: Future Link Advocate, Excellence in Customer Service
Verizon Pennsylvania Inc.
1972-2002
Maintenance Administrator
Worked with 80 technical service professionals covering 2 area (Metropolitan and Suburban Philadelphia) responsible for over 200 individual and corporate accounts.
Support technical service representatives by analyzing and identifying problem areas.
Quickly and effectively solve construction and outage challenge.
Maintain quality control/satisfaction records, constantly seeking new ways to improve technical/customer service.
Customer Support Representative; worked with inside and outside technical professionals; and many other departments to maintain service to the Pennsylvania area.
Received Customer Service Awards from Bell Atlantic and Verizon for fine work and Leadership.
Education: Chester High School/ Chester, Pa
Diploma: College Preparatory Academic, 1972
Certificates:
I have certificates in Christian Studies, Teaching Techniques and Christian History (the early years).
I am also a Director of Children’s Ministry at the Church I attend.
Contact this candidate