Customer Service Assistant

OBJECTIVE

Passionate and results-driven individual seeking a position utilizing exceptional customer service skills and proven ability to manage administrative tasks in order to contribute effectively to the mission of facility.

EDUCATION

Career Option Inc., Park Ridge, IL April 2016- June 2016

Certified Nursing Assistant (CNA) Program

Completed 120 hours of clinical training

Evanston Township High School, Evanston, IL Sept 2003-June 2007

General Studies: Math, Science, English, History

SKILLS/ ACCOMPLISHMENTS

Excellent communication and problem solving skills

Works well independently or in a team environment

Highly organized and detail oriented

Vital Signs & Patient Monitoring

Patient Care & Safety

Great interpersonal skills

Strong leadership abilities

CPR Certified

60 hours of volunteer work at soup kitchens, church and Evanston Township High School

20 hours of Childcare In- Service Training

WORK EXPERIENCE

Citadel Care Center, Wilmette, IL

Administrative Assistant January 2017-Present

Answer incoming calls, determine purpose of call and transfer call

Take and deliver messages

Greet visitors

Monitor visitor access

Receive, sort and distribute mail

Scan in medical documents

Accounts Payable

receive and process deliveries

Ballard Rehabilitation, Des Plaines, IL June 2016- January 2016

Certified Nursing Assistant

Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing

Provide nursing assistance to residents in a 231-bed long-term care facility

Assist residents with activities of daily living including help with meals, transferring using assistive devices, bathing dressing and grooming

Assess vital signs and provide pre and post-operative care

Ensure accurate, timely flow of information by maintaining thorough patient records and updating healthcare team on patient status

Provide high quality patient care as a CNA within a rehabilitation setting

Bright Horizons, Evanston, IL October 2013- June 2015

August 2016- January 2017

Teacher Assistant

Worked with individual students or small groups of students to reinforce learning material or skills initially introduced outlined by certified staff.

Preformed assigned non-instructional classroom duties such as snack time, toileting and clothing routines.

Preformed assigned supervision of students during fine art activities and field trips.

Assisted the certified staff in devising special strategies for reinforcing learning materials and skills based on the understanding of individual students, their needs, interests, and abilities.

Ecology Center, Evanston, IL August 2010-January 2011

Assistant

Responsible for general clerical and administrative duties such as filing, typing documents, and answering phones

Successfully managed new and current relationships with clients and all stakeholders

Balance and processed payments for room rentals on a daily basis

Ensured customer service satisfaction by conducting walkthroughs, answering customer inquiries and complaints efficiently

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