Project Manager

~Senior Technology Manger Program Manager~

nnn Summary of Qualifications

Accomplished professional with extensive experience in program and project management, information technology, and solution management in diverse industries; complemented with the ability to design, develop and implement enterprise-wide CRM and Analytical (BI) Applications. Known for strategic and proactive approach in implementing creative business solutions and coordinating team efforts to consistently provide key deliverables on time. Natural and hands-on project manager with proven ability to present technical materials and product details to diverse audiences and end users.

Expertise in executing succession programs and CRM projects through Oracle Siebel, Salesforce, Oracle Business Intelligence (OBIEE), .Net, Java, and several other technologies.

Ability to meet challenging objectives and address and resolve various issues through methodical and analytical approaches.

Effectiveness in establishing strategic partnership and collaborating with key stakeholders to ensure timely completion of projects and in accordance with client environment.

nnn Areas of Expertise

Agile Methodologies (Scrum)

Software Development Life Cycle (SDLC) Waterfall

Program and Project Management

Client and Vendor Management

Resource Management

Application Support and Maintenance

Business Process Reengineering

Systems Integration and Migrations

System Architecture and Design

Backup and Disaster Recovery Planning

nnn Professional Experience

Nestlé Waters North America § Stamford, CT (2009–Present)

IT Manager, Development and Support, and Business Solutions 2013–Present

Work under the supervision of the director of application services in developing and supporting retail sales trade promotion applications (CRM, BI and other technologies) and ready refresh (Direct) route management heritage applications

Provide expert oversight to internal and external teams and strengthen partnership with various stakeholders, including business, IT counterparts, and vendors to ensure timely completion and delivery of all business and IT projects

Direct and coordinate all aspects of highly scalable Oracle Siebel CRM, Oracle Business Analytics (OBIEE), SQL Server Technologies, SAP, and other technical platforms operations with more than 500 business users

Administer general functions, which include portfolio and project governance, business relationship, project cost estimation, and resource forecast, while handling more than $3M annual budget for various application services

Generate numerous major releases and sub-releases for continuous projects with various system development projects, ensuring timely and quality completion of projects in alignment with all specifications and requirements

Collaboratively work with senior management and Vendor and Business Strategy teams in delivering technical innovation and providing effective solutions to technical and complex issues

Accomplish project deliverables through resource leveling and schedule crashing, along with requirements traceability and status tracking throughout the entire project development

Maintain active involvement in project plan preparation, activities administration, status monitoring, utilization reports generation

Spearhead the maintenance and support activities for the entire production environment, while monitoring and resolving all incident and complex problem within Investments IT

Career Highlights:

Enforced and conceptualized framework designs, which enhanced vendor development efficiency by 15%

Led the development and implementation of IT application initiatives and multi-year roadmap for the management and maintenance of the Billion Dollar Trade Promotion System

Received “Best of the Best” Award for excellent performance in the IS Organization Continuous Improvement Project in 2017 as part of the Nestle Continuous Excellence (NCE) Imitative

Solutions Architect 2010–2012

Functioned as CRM and OBIEE architect, directing cross-functional technical teams in the development and implementation of retail trade promotion and execution systems, along with the release and delivery of software

Provided technical guidance and support to the Development Team in establishing best practices and developing business requirements and specifications and detailed peer reviews, while facilitating performance enhancement training for junior resources in the team

Developed and released effective solutions, such as transactional application, interfaces, and reporting solutions, along master data for various systems, including CRM, Essbase, and SAP to support complex business and IT projects

Took charge of all phase of peer verifications, documentation, and data quality

Offered hands-on support with projects portfolio administration, project cost estimation, resource forecasting, project risks monitoring, as well as project status reports generation

Oversaw the Siebel CRM enhancement projects, as well as preparation of custom OBIEE and aggregate reports

Demonstrated proven expertise in ad hoc reporting through OBIEE tool

Participated in the evaluation and prototyping processes of Siebel for the Salesforce migration project

Worked with project management office (PMO) in prioritizing activities to attain business results and objectives

Career Highlights:

Received promotion to IT manager of business solution for exemplifying effectiveness in job and project and people leadership

Pioneered the successful software replacement and architecture development initiatives for various applications, such as CRM, OBIEE, and database

Senior Solutions Analyst 2009–2010

Acted as subject matter expert (SME) for the CRM System Integration with external applications

Engineered more than 40 complex interfaces for multiple systems, which included Siebel, SAP, Essbase and other external systems, as well as designed custom interface error reporting framework for easy error resolution

Strategically utilized Oracle Siebel CRM, OBIEE, Power BI, SQL Server, Informatica, DAC, SSIS, SSRS, Essbase, SAS, SAP, SharePoint, as well as Microsoft Project, PowerPoint, and Visio

Career Highlight:

Earned promotion from current position to solution architect for demonstrating quality job performance and leadership in various technology areas

Satyam Computer Services Ltd. § USA

Project Manager Solutions Architect Senior Software Engineer 2001–2009

Managed various CRM, BI and other technology programs and projects, as well as provided excellent services for various clients throughout the United State through utilization of Siebel Marketing, Siebel Sales, Siebel Financial Services, Siebel Universal Customer Master (UCM), Siebel CTI, Siebel Service, Siebel ICM, Siebel ePharma, Salesforce (SFDC) Sales, Service and Marketing modules, and other business intelligence (BI) tools such as, OBIEE, Actuate, SAP Business Objects (BO) and other technology tools.

nnn Earlier Career

Dynamic Software Consultants Inc. § USA

Program Analyst Technical Consultant

Realm Solutions Ltd. § India

Software Engineer

Intime Solutions § India

Software Programmer

nnn Education and Credentials

Bachelor of Technology in Mechanical Engineering

Sri Venkateswara University, India

Graduated with Honors

Certified Project Management Professional (PMP), Project Management Institute

Certified Oracle Siebel CRM Consultant

Certified Microsoft Professional (MCP) in Visual Basic

nnn Professional Development

Nestlé Continuance Excellence (NCE), 2015

Microsoft Power Bi Training, 2016

“Make Your Mark” Nestlé Leadership Training, 2011

Oracle Business Intelligence Tools (OBIEE) Training, 2010

Certificate of Global Business Leadership (CGBL), U21Global and Harvard Business School Publishing, 2009

Six Sigma Green Belt Training Program, 2004

Oracle Siebel CRM Training, 2003

nnn Projects

2008–2009 Project Name: SFDC - $Mart Implementation

Role: Project Manager and Solutions Architect

Company/Client Name: Logitech Inc.

Main Function/Objective: To develop a Soft Dollar payment for customers and channel partners in opposition of marketing campaigns management on Logitech’s behalf; as well as to mitigate old CRM system to Salesforce and implement warehouse data for Logitech.

2007–2008 Project Name: Voyager and Upgrade Assessment

Role: Project Manager and Solutions Architect

Company/Client Name: Agilent Technologies

Main Function/Objective: To design and implement Front Office legacy application through CRM and account and contact management, campaign management, computer-telephony integration (CTI), more than 13 interfaces, data conversion, marketing, and service analytics.

2005–2007 Project Name: Siebel ICM Implementation

Role: Project Manager and Solutions Architect

Company/Client Name: Mazda North Americas

Main Function/Objective: To establish an in-house incentive entry system for MAZDA North America through Siebel ICM.

2005 Project Name: BOOTS - Bexxar Corixa Transition

Role: Solutions Architect

Company/Client Name: GlaxoSmithKline

Main Function/Objective: To modifiy existing build, own, operate and transfer (BOOT) system and administer functionality, in support of Corixa’s System combined with BOOTS process.

2001–2005 Project Name: Pinnacle CRM Siebel implementation

Role: Solutions Architect

Company/Client Name: Electric Insurance Company

Main Function/Objective: To organize and deploy singular claim management system for Electric Insurance Company for workers comp, commercial auto, and general liability lines of business.

2000–2001 Project Name: GNT Project

Role: Programmer and Analyst

Company/Client Name: MCI WorldCom

Main Function/Objective: To manage and design Globals, Nationals, and Telecom (GNT) application used by MCI WorldCom to develop service orders of GNT customers

1999 - 2000 Project Name: High-Yield Marketing

Role: Programmer and Analyst

Company/Client Name: Saligent Software Inc.

Main Function/Objective: To design a web-based application for call center maintenance; internet and intranet setup; and COM/DCOM technology administration

1998–1999 Project Name: Active Monitoring System

Role: Programmer and Analyst

Company/Client Name: DSC

Main Function/Objective: To monitor day-to-day activities of developers throughout software projects, including calculating total man-hours spent and estimating overall project cost.

nnn Technical Acumen

Microsoft Office Application (Word PowerPoint Project and Visio) Crystal Reports Essbase Visual Basic VBScript JavaScript HTML Java C C++ FileNet Informatica Microsoft SQL Server Integration Services (SSIS)

MDM Siebel ICM Salesforce CRM Oracle Siebel Customer Relationship Management (CRM) ASP .Net

SharePoint Internet Information Services (IIS) Oracle Fusion Oracle UCM Oracle Business Intelligence (OBIEE)

Server Reporting Services (SSRS) Microsoft Power BI Business Objects Actuate Crystal Reports SQL Server

Oracle DB2 PL/SQL SAP TIBCO EDI

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