Customer Service Representative
Resume:
Wendy Carina Bennett
Miramar, FL 33023
***.**********@*****.***
Objectives
Seeking a position with company where I can utilize my vast professional experience and skills and have the opportunity to be a valuable asset to the organization.
Professional Skills
Bilingual (English/Spanish), Excellent Customer Service, WPM 65, Proficient in Microsoft Word, Excel. Outlook, AS400, Sales Logix, Fast Track, Nimsoft Alert.
Professional Experience
Bilingual Advocate III
Altegra Health Care January 2017-Present
Weston, Florida
Customer Service, Interact with health plan members through outbound and inbound telephonic contact to review and assess health plan member’s eligibility for services. Assist and enroll members with Medicare Savings Program, LIS, Community Link Programs.
Airline Passenger Service Agent
Copa Airlines April 2015- October 2016
Panama, Panama
Customer Service, checking passengers, ticket sales, manage reservations, assist in boarding, operated connecting bridge to the plane.
Customer Service Representative
Quality Technologies Services August 2012- May 2014
Suwanee, Georgia
Customer Service, operated daily reports, managed accounts, monitored alarm board, assisted training new employees.
Customer Service Representative
Uromed January 2011- November 2011
Suwanee, Georgia
Initiated new patients orders, managed patients supplies, insurance verification, maintain communication between health care providers and supplier, ensured patients did not go without their medical supply needs.
Customer Service Representative/Clinical Assistant
Apria Healthcare February 2009 – July 2010
Duluth, Georgia
Data entry, medical billing and coding, customer service, insurance verification, scheduling, account receivable/payable.
Customer Service/Pharmacy Support
Procare Rx April 2006 – February 2009
Duluth, Georgia
Verified hospice reports, specialized with Medicaid and Medicare Part D drug coverage, generate Prior Authorizations, data entry, medical billing and coding, ensure accuracy of product requested.
Pharmacy Technician
Caremark Pharmacy May 2001 – January 2006
Miramar, Florida
Enter prescriptions into the system, fill prescriptions, inventory control, verify with physicians drug interactions of the patient.
Education
Broward Community College: Currently enroll
William H. Kilpatrick Institute, High school Diploma 1995
References
Available upon request.
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