Customer Service Management
Resume:
JEANETTE NELSON
*****************@*****.***
Houston, TX 77082
OBJECTIVES
To utilize the many skills that I have obtain by working in various positions throughout my employment history.
EDUCATION
Texas Southern University, 2011- 2013
Kaplan University, 2008-2010 Assoc. Degree in Interdisciplinary Studies
EXPERIENCE
Work Experience:
2016- Present, Fortbend ISD, (Non Severe Special Ed Aide),
Assist the classroom teacher in performing a variety of tasks and carrying out instructional procedures as directed by the classroom teacher. The work is performed under the direct supervision of the teacher, building administrator, and appropriate supervisor. Assist the classroom teacher with any instruction once the classroom teacher has introduced the topic.
2017- 2017, Houston Methodist Hospital, ( Housekeeping), Maintain the cleanliness of the facility, picking up litter throughout the facility, cleaning and sanitizing the restrooms, break room, empty trash cans, replace liners, clean receptacles when necessary, sweeping, mopping, restocking of all necessary supplies, cleaning the offices where the employees and management are located and other routine housekeeping duties as needed.
2015- 2016, Be a Champion, (After School Site Coordinator ), liason for Foster High School. Count the pre-packaged meals available for distribution upon arrival each day. Ensure the meals are distributed to all students in various after-school activities, while adhering to federal regulations and local health and safety standards. Either record meal counts at point of service, or ensure that designated others record meal counts at point-of-service. Ensure the completion and accuracy of all required documentation for the food program. Send an internal report at the end of each day. Ensure children eat all meals on-site. Dispose of any unserved meals and trash. Ensure students and after-school leaders are aware of the meal program and feel encouraged to attend the meal service daily.
2014- 2016, Catholic Charities, (Housekeeping) Maintain the cleanliness of the facility, picking up litter throughout the facility, cleaning and sanitizing the restrooms, break room, empty trash cans, replace liners, clean receptacles when necessary, sweeping, mopping, restocking of all necessary supplies, cleaning the offices where the employees and management are located and other routine housekeeping duties as needed.
2014- 2015, Walgreens, (Customer Service Associate) Assist customers in purchasing items, claiming photo orders, answering phones, calling customers regarding their photo orders, photo and canvas processing, processing fed ex and stocking.
2012-2014, Hermann Park Conservatory, (Custodian/Housekeeping), Maintain the cleanliness of the park, picking up litter throughout the park, cleaning and sanitizing the restrooms, break room, empty trash cans, replace liners, clean receptacles when necessary, sweeping, mopping, restocking of all necessary supplies, cleaning the office where the employees and management are located and other routine housekeeping duties as needed.
2011-2015, Covenant House (Internship, TSU Social Work Program),
Interact with the residents, assist in basic care and supervising the youth, also participating in outreach.
2012- 2015, Youth Advocate Programs, (Advocate, transportation, respite care), Service with youth that are court ordered and mandated to attend classes’ specific to the nature of their probation. Service clients and their families by assisting them with the needs of the child in various aspects.
2011-2012, West @Home, (Customer care rep), Assist inbound callers with questions, complaints or compliments regarding toys r us or babies r us products and many other request.
2006-2011, Department of Human Services (Personal Assistant), Chicago, IL. Assist patients with day-to-day living and documenting the client’s medical as well as overall status.
Special Skills: Certified Tax preparer, CPR & First Aid
Salary Requirements: $19K +Salary History: $19K - $32.5K
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