Ewts business support

Tonny Mallett-Mosby

*** ********* **, ******* ** 30106

Email: **********@*****.***

Cell: 678-***-****

OBJECTIVE

I am seeking a career opportunity in the field of electronics, technology and software applications using my skills and experience gained from my past work experience and training. EDUCATION

Waukesha County Technical College, Pewaukee, WI, August 2011- January 2014 A associates in Electronics (completed two years)

Rufus King High School, Milwaukee, WI, May 2007

High School Diploma

WORK EXPERIENCE

Sprint, EWTS Business support, Atlanta GA 11/2015- present

● Analyzes both routine and nonroutine problems with wireless equipment such as data link, static IP, software applications, and network performance to identify problem.

● Responds to telephone, managing and creating tickets, Internet-based inquiries of both basic and complex technical nature supporting the company's products, service and in building solution.

● Handles situations which require adaptation of response or research according to unique customer situations.

● Maintains log of problems so recurring problems can be reported to product or service development.

Sprint, Technical Consultant, Duluth, GA 11/2014-11/2015

● Receiving/sending and counting inventory.

● Maintaining security system for display phones and ensuring they work properly.

● Diagnosing, testing and repairing Sprint equipment.

● Entering information into various databases and filling out work orders.

● Programming phones and conducting software updates for various products. Universal Wireless, Service Technician, Milwaukee, WI 01/2014-11/2014

● Repaired, Tested, and Diagnosed subscriber’s equipment

● Followed Nextel service programs and Motorola 1.5 echelon procedures

● Entered information into various databases for shipment Potawatomi Bingo Casino, Casino Floor Barback, Milwaukee, MI 03/2009 – 11/2014

● Maintain inventory levels in all food and beverage areas of the casino

● Maintained compliance with food and beverage handbook, including sanitation and beverage knowledge

● Accommodated guests’ needs, answered questions and anticipated their needs Contract Worker, Milwaukee, MI Seasonal 2009-2012

● Installed car speakers, radios, and windows

● Conducted screen prints on apparel

SKILLS

Computer Programming

Microsoft Excel

Microsoft power point

Microsoft Word

Microsoft Outlook

REFERENCES

Provided upon request

Contact this candidate