Customer Service Sales Associate

Tierra N. Brown

**** ***** ***** ******** ****, Texas 77459

************@*****.*** 832-***-**** Cell

Key Strengths

Unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

Excellent computer knowledge.

Experience

Kid ‘R’ Kids Learning Academy 2014 – Present Sugar Land, Texas 77479

Lead Pre-School Teacher

Provided daily updates on the children's health and emotional well-being to their parents. Kept daily and weekly logs, in-depth portfolios and assessments of each child.

Served as the key point of contact between the parents and the daycare managers.

Communicated daycare rules to the parents while preserving and developing good relationships with them.

Planned daily curriculum for 10 children with varying developmental needs and created a rich learning environment.

Receptionist

Excel at handling a variety of customer service and administrative tasks and resolve customer issues with expediency.

Deliver outstanding service, exceed expectations and built long-term loyalty.

Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment.

Prepared and processed confidential information, utilizing the highest level of confidentiality.

Walmart 2013 Missouri City, Texas 77459

Sales Associate

Understand the nature and the importance of each product to explain its use to customers.

Received and processed cash and credit payments for in-store purchases.

Worked as a team member to provide the highest level of service to customers.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Manage upset customers, conflicts and challenging situations

Wingstop 2012 -2013 Missouri City, Texas 77489

Cashier

Maintained high standards of customer service during high-volume, fast-paced operations.

Communicated clearly and positively with coworkers and management.

Mastered point-of-service (POS) computer system for automated order taking.

Took initiative to find extra tasks when scheduled duties were completed.

Popeye’s 2012 Missouri City, Texas 77459

Cashier

Built loyal clientele through friendly interactions and consistent appreciation.

Cross-trained and coordinated scheduling with team members to ensure seamless service.

Resolved complaints promptly and professionally.

Followed procedures for safe food preparation, assembly, and presentation.

Education

Houston Community College

2012 –

Major-Nursing and Child Development

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