Customer Service Data Entry
Resume:
Dessarae Copeland
Houston, Texas 77051
************@*****.***
OBJECTIVE: Well qualified and seasoned employee with 4+ years office skills including administrative and customer service. I contribute to creating an environment that allows for office teamwork and to work effectively together for outstanding success to the organization.
EDUCATION: E.E. Worthing High School, Houston, TX - diploma
QUALIFICATIONS:
• MS Word, Excel and Data Entry
• Light Accounting and Payroll
• Supervision responsibilities
• Front Desk Assistance
• Customer Service
• Light Dispatching
• EMR
WORK HISTORY:
11/2016-4/2017 Houston Zoo
• Cash Room assistant
• Weekly scheduling
12/2014 – 10/2016 Memorial Neurological Associates
• Front desk receptionist
• Daily scanning, chart prep, and appointment setting
2/2013 – 12/2014 Houston’s Choice EMS
• 1st point of contact, front desk responsibilities including phones
• Supervision of clerical staff
• Daily dispatching to EMS drivers as needs warrant when under staffed
• Customer service inquiries regarding billings for emergency services, questions pertaining to patient charts resolved, insurance verifications and payments for transports
• Collecting confidential information regarding transport services
• Collected and processed bi-weekly staff payroll
3/2010 – 2/2013 Leachman Cardiology Practice
• Administrative support to front office staff and practice of 4 doctors
• Maintain/update patient chart information with data entry, scanning, manual documentation and verifications
• Maintain/update daily calendars for professional staff
• Assisted with customer service inquiries and answering of phones
• Provided support for insurance verifications and occasional insurance collections
6/2008 – 2/2010 MedCollect TX
• Full Collections responsibilities for all patient accounts, active or inactive
• Customer service, answering phones, verifications with insurance, arrange payment plans for patients with outstanding balances
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