Customer Service Representative
Resume:
Havin Goodnight
**** ***** ** *** *** Houston, TX 77021• 469-***-****• ***********@*****.***
SUMMARY OF QUALIFICATIONS
Self-motivated student possessing strong leadership, customer service and analytical skills coupled with experience working in fast paced, time sensitive environments independently or effectively within a group.
EDUCATION
Texas Southern University, Houston, Texas Pending Spring 2016
Bachelor of Science in Administration of Justice GPA: 2.75/4.00
Bachelor of Arts in Political Science
ASSOCIATIONS/AFFILIATIONS
Administration of Justice Club, Treasurer 2015
Student Government Association, Jr & SR class Senator 2012-2015
Administration Of Justice Club President -2013-2014
WORK EXPERIENCE
Administrative Assistant May 2010 – August 2010
Richland College, Dallas, Texas
•Provides information by answering questions and requests
•Revised and composed company literature
•Maintains supplies inventory by checking stock to determine inventory level
Sale Representative March 2012 – April 2014 Nordstrom, Houston, Texas
•Consistently seek new fashion and product knowledge to act as an expert for the customer
•Set and achieve personal sales goals while supporting the goals of the team
• Perform daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning
Custom Service Representative August 2015 – May 2016
Texas Southern University, Houston, Texas
Listen attentively to caller needs to ensure a positive customer experience.
Respond to telephone inquiries, providing quality service to customers and associates
Cross-trained and provided back-up for other customer service representatives when needed.
Court Monitor Intern February 2016 – August 2016
MADD, Houston, Texas
Promoting public interest in the judicial system and awareness in the outcomes of criminal cases.
Compiling information on how DUI/DWI cases are handled.
Creating relevant reports and publicizing the findings.
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