Customer Service Administrative Assistant

Dedria Christian

**** **** **** *****. #**** Houston, TX 77068

Phone: 832-***-**** or 832-***-**** Email: ********@*****.***

EXPERIENCE:

Fast Forward Empowerment Houston, TX

**** – Current Administrative Assistant

Manage workflow by assigning tasks to other clerical support employees daily, ensured that deadlines are met and work is completed correctly. Assist in training staff members and new hires. Implement and monitor programs as directed by management, and see the programs through to completion. Generate memos, emails and reports when appropriate. Assume responsibility for maintenance of office equipment, including computers, copy machines and fax machines. Maintain office supplies by checking inventory and order items. Respond to questions and requests for information. Answer incoming calls and assume other receptionist duties when needed.

First Fruits Christian Center Houston, TX

2005 – 2015 Administrative Assistant

Work with paid staff and church members to achieve the goals of the church. Establish and operate an efficient plan of financial record keeping and reporting; develop bookkeeping procedures. Primary responsibilities include maintaining membership database, producing weekly e-newsletters, updating website, coordinating social media communications, providing customer service to callers and visitors including community groups who rent church space, producing leaflets for weekly worship, coordinating volunteers, and managing general office administrative duties.

Achor Counseling & Association Houston, TX

2010 – 2012 Administrative Assistant

Assist in preparing interoffice memos and drafting emails. Greet visitors in a prompt and friendly fashion. Maintain the office filing system and retrieve material from files as requested. Process appropriate paperwork to pay vendor invoices. Perform general office duties, including faxing, copying, scanning and filing.

United Health Care Group Houston, TX

2007 – 2009 Lead Customer Service Representative

Answer incoming customer’s calls regarding billing issues, product problems, service questions and general client concerns. Responsible for maintain a high level of professionalism with clients and working to establish a positive rapport with every caller. Update customer information in the customer service database after each call. Work with the management team to stay updated on product knowledge and be informed of any changes in company policies. Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers.

SKILLS: MS Excel Proficient, MS Office Proficient (Word, PowerPoint, Outlook), Swift, Ensemble, Lotus Notes, Medisoft, PeopleSoft, COSMOS, Facets, IDT, UNET, QStar, PASS, SAP, Rumba, Oracle, IDRS, TOWER, Forte

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