CRAIGE B. LEGRAND

***** ******** ***** ***** 901-***-****

Cordova, TN 38018 ac027i@r.postjobfree.com

DIRECTOR OF ENVIRONMENTAL SERVICES / OPERATIONS

20+ Years of Management in Environmental Services for Healthcare with up to 2 million square footage Prestigious World Renowned Health Institutions / Start-up Ventures / Turnarounds Progressive hands-on, results-oriented leadership experience with expertise in start-up operations focused to create an environment that surpasses regulated HCAPS and Press Ganey scores while ensuring compliance with infection prevention, safety, OSHA, Joint Commission, and regulatory standards. Determine plan to optimize financial objectives via a combination of proven programmed services with lean delivery methods and inspiring motivational driven team achievements. Derive true satisfaction from transforming low-ranking high- potential staff to outstanding leaders through talent succession planning and engagement. Core professional basic competencies include:

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• multi-unit environmental service management inventory control

• labor and expense control costs site construction cleanup

• P&L cost plus / fixed fee

• project planning & development environmental staff management

• vendor sourcing & negotiating human resource / union relations

• team building & staff retention TeamChime

• TeamCoach Application application & use of ISIS pro modules EXPERIENCE

ABM HEALTHCARE SUPPORT SERVICES

RUSH UNIVERSITY MEDICAL CENTER, Chicago IL May 2016 – Present Director of Operations for one of the nation’s top U.S. hospitals composed of 664 bed medical academic facilities for adults and children for environmental services program. Administer managerial leadership to a support team of 380 staff members and 22 managers covering this multi-unit complex measuring up to 3.5 million square feet. Able to keep employee turnover rate down under 15%, improving HCAPS Scores by 10% while consolidating the work force to ensure a quality of excellence in complete overall cleanliness and efficiency. Performed monthly analysis of financials to evaluate department’s financial position and communicate relative expectations and actions to maximize financial relationships. Present and brief respective Hospital executives on all EVS issues, carryout and follow through on any directives. RUCK-SHOCKEY ASSOCIATES, INC.

EVS OPERATIONS CONSULTANT October 2015 – April 2016 Expert knowledge and skill set assisted in evaluation of hospitals’ environmental and management systems. Provided support to clients on environmental issues in terms of managerial services and expert assessment conducted to conform within healthcare environmental regulations. TOUCHPOINT / COMPASS USA - SERVICES GROUP

TSS DIRECTOR SUPPORT Mid-western Region February 2015 – Sept 2015 Served the National Southwestern area as a provisional director to review and evaluate EVS Programs. Oversee daily EVS operations and conduct analysis to increase efficiency and productivity. Prepare and maintain a variety of departmental reports, financial data, stats, and survey costing. Ensure the compliance of EVS regulations with JCAHO, the State Health Department and all other relevant authorities. Communicate with hospital staff, executives, contractors and engineers to plan, organize and coordinate all aspects of programs involving EVS services.

ST. THOMAS WEST/MIDTOWN HOSPITAL, Nashville, TN August 2013 – February 2015 System Director of EVS Operations at St. Thomas West and Midtown location comprising of a 500 bed acute care facility measuring over 1.1 million square foot multi-unit complex leading a support team of 125 staff and 5 managers. Raised overall HCAPS scores to exceed national scores by 20% and streamlined support staff by 15% to improve the overall efficiency and quality of the program through daily rounding and inspections. TSS DIRECTOR SUPPORT Western Region August 2012 – August 2013 CRAIGE B. LEGRAND

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Served the National Southwest Region as an impasse director to stabilize and improve environmental conditions by streamlining logistical management for the TouchPoint’s EVS Program. Provided leadership in implementation of supportive programs that raised patient and client satisfaction thus strengthened and fortified departmental relationships within the corresponding Hospital. Reinforced trustworthy relationships with Environmental Support Staff and Nursing to develop a harmonized coexistence. Executed the TouchPoint EVS Program that encompasses E-Finance, Team Coach, Forecasting, and P&L and evaluated, developed action plan to sustain improvement of HCAPS scores.

PROJECT MANAGER, Southern Region November 2011 – July 2012 Support role responsible for evaluating all aspects with respect to the Environmental Services Program forming recommendations to creating clear and attainable project objectives for enhancement of overall facility. ARAMARK MANAGEMENT SERVICES

PALMETTO HEALTH BAPTIST, Columbia, South Carolina February 2008 – October 2011 Led all aspects of Environmental Services within this 500 bed acute care 1,000,000 sq. ft. multi-unit facility that comprised a support team of 150+ staff employees and 15 managers while maintaining an employee turnover rate of 6%. Raised patient satisfaction scores for overall environmental issues, and brought HCAPS scores up 25%through daily monitoring, special attentiveness to client and overall support quality. In the midst of national economic hardships, streamlined (30% staff reduction) and managed operating budgets thus earning yearly profits exceeding financial plans by 50%. Performed monthly analysis of financials to evaluate department’s financial position and clearly communicated relative expectations and actions to maximize financial relationships. Present and brief respective Hospital executive on all Environmental Service issues concerning facilities and operations thereof, carryout and follow through on any Hospital directives; Successfully aided in the negotiation of a five-year contract renewal.

• Orchestrated and implemented Environmental Service Program simultaneously in compliance with Hospital’s Policies and Procedures achieving National "A" status.

• Responsible for Hospital’s Environmental Service Budget and Client Account Operating Budget that incorporated $6.3 million while complying with all healthcare regulatory guidelines.

• Directed Hospital’s total renovation project budgeted for $50 million.

• Daily vigilance of maintaining Hospital’s clean and safe environment to raise and persistently stay within the top 95% Press Ganey and HCAP scores of 75%.

ST. JUDE CHILDREN’S RESEARCH HOSPITAL, Memphis, Tennessee April 2002 – February 2008 Delivered strong operational performance by ensuring compliance with regulatory agency standards and programs, and translated corporate strategy into front-line operational tactics for this world-renowned multi-unit healthcare institution totaling 2,000,000 sq. ft. with a staff of 115 union employees and 13 managers. Achieved high scores in the top percentile for Press Ganey and HCAP resulting in increased funding and renewal of a five-year contract. Guaranteed the timely completion of major projects and met budget guideline costs. Constructed and managed Environmental Service budgets. Regional Training Manager for Southwest region. Train and develop all new hire managers. Authorized purchasing and monitored the department’s inventory of chemicals and machinery.

• Increased business and revenue with sell of new environmental services.

• Improved management/labor relations by utilizing reward recognition, motivational techniques and provided the necessary resource training programs to enhance skill base.

• Directed construction cleanup that included the 300,000 sq. ft. building of its $100 million Children’s Care Center and transportation area expansion project without resorting to extra temporary staffing saving over $200,000 in anticipated expenditure.

• Delivered exceptional service utilizing $6.5 million in accordance with healthcare standards and regulations.

• Scheduled monthly rounds with Executives.

INOVA FAIR OAKS HOSPITAL, Fairfax, Virginia April 2001 – April 2002 Start-up Engineer, Environmental Services

Orchestrated and led the Environmental Service program for the Hospital. Devised budgets for the development and costs of the program.

• Constructed in-house training trained and developed forty Environmental staff members and two supervisors on daily technical aspect of their duties.

• Coordinated routine rounds with Department to prompt overall cleanliness of targeted areas.

• Complete overhaul of floor care.

• ServiceMaster and Hospital Budgets

• Held monthly Joint Review meetings with Senior Administration CRAIGE B. LEGRAND

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SERVICEMASTER MANAGEMENT SERVICES

TOTAL HEALTHCARE, Baltimore, Maryland June 1998 – April 2001 Director, General Services (POM MGR)

Responsible for facilities, plant operations, maintenance, grounds and landscaping, housekeeping, clinical equipment repairs, purchasing, security and transportation.

• Manage a $3M budget created plans, proposals and schedules which were presented to Senior Administrators, President and Board of Directors.

• Re-engineered and implemented space planning to sell-off real estate providing client $1,000,000 in revenue to help remain solvent.

Assistant Director, General Services June 1996 – June 1998 Administrator of sixty-six (66) support staff members in daily operations of healthcare facilities and ensured the daily operations to maintain the multi-unit facilities meet regulatory guidelines.

• Constructed monthly in-house training of Environmental Service Staff on health care procedures and regulations.

• Coordinated monthly rounds of Total’s facilities throughout the Baltimore area with Site Administrators and ensured timely and efficient resolutions to any concerns or projects to be completed. ST. JOSEPH’S HOSPITAL, Stamford, Connecticut February 1995 – June 1996 Start-up Manager, Environmental Services

Planned, organized and implemented ServiceMaster programs’ setup with training and development of housekeeping and laundry staff. Integrated standard perform of routine and special projects for overall cleanliness of the Hospital with Departmental Heads and Nursing Staff.

• Controlled, recorded and ordered new equipment and supplies for the Environmental Services and Laundry Department of the Hospital.

• Hired and directed outside contractors in special projects.

• Met weekly with Senior Management to ensure services exceed their expectations and attend to any concerns.

MOUNT SINAI HOSPITAL, New York, New York April 1991 – February 1995 Manager, Housekeeping Department

Provided the foundation for my Environmental Service career in handling housekeeping staff, hospital management, nursing staff and union representatives whereby supervised a staff of twenty (20) employees for the Intensive Care Units and Heart Care Patients’ Rooms. Successful turn-around on beds in a quick and efficient manner to handle the delicate components of these highly stressful units.

• Responsible for training, motivating and developing the employees within a positive high-energy driven work environment.

• Maintained a creditable and dependable relationship with Hospital’s Administrators, nursing staff and Human Resource Department.

• Direct negotiation with union representative on behalf of housekeeping staff. EDUCATION / DEVELOPMENT

MERCY COLLEGE, Dobbs Ferry, New York

Bachelor of Science

Major: Business Management

METHODIST COLLEGE, Fayetteville, North Carolina

Bachelor of Art

CRAIGE B. LEGRAND

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Major: Sociology / Minor: Psychology

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