Sales Information Technology
Resume:
Ruby Lou M. Reyes
Cheras, Kuala Lumpur Malaysia
ac01km@r.postjobfree.com ac01km@r.postjobfree.com
skype: reyes.rubylou
OBJECTIVE:
To acquire a world class Customer Service or a technical support representative position with a well established organization with a stable environment that will lead to a lasting relationship where my experience can be utilized to improve customer satisfaction.
EDUCATION BACKGROUND:
Bachelor of Science in Information Technology
AMA Computer College, Binan
S.Y. 2000 – October 2005
Saint Michael's College
Secondary Level
S.Y. 2000
Montessori De San Lorenzo School
S.Y. 1996
WORK EXPERIENCES:
rubylou-755@blogspot
Back Office Consultant / blogging/content web writer
Present
Aug 2015 - Feb 2016
7 months
System Analyst Alturas Group Of Companies Central Visayas, Philippines
IndustryConsulting (IT, Science, Engineering & Technical)
SpecializationIT/Computer - Network/System/Database Admin
RoleManagement
Position LevelSupervisor / 5 Years & Up Experienced Employee
Monthly SalaryPHP 8,000OVERALL RESPONSIBILITY
A systems analyst researches problems, plans solutions, recommends software and systems, and coordinates development to meet business or other requirements. Shall be familiar with multiple variety of programming languages, operating systems, and computer hardware platforms. Because they often write user requests into technical specifications, the systems analysts are the liaisons between vendors and information technology professionals. Responsible for developing cost analysis, design considerations, and implementation time-lines.
KEY AREAS OF RESPONSIBILITY
1. Plan a system flow from the ground up.
2. Interact with customers to learn and document requirements that are then used to produce business requirements documents.
3. Write technical requirements from a critical phase.
4. Interact with designers to understand software limitations.
5. Help programmers during system development, ex: provide use cases, flowcharts or even Database design.
6. Perform system testing.
7. Deploy the completed system.
8. Document requirements or contribute to user manuals.
9. Whenever a development process is conducted, the system analyst is responsible for designing components and providing that information to the developer.
June 07, 2007-June 2012 –Teletech Customer Care Mgmt
Customer Service Associate
Bundle Order Entry
-Completes, Validates and Investigates customer’s Service request
-cross trained to Siebel Systems and Legacy System of our Client, Bundles, PSTN Consumer, Mobile, Foxtel, Mica, Open, RA Queue, RA, Conversion of ISDN, Mobile Re contracts, Refunds, IPND and Return to Sender.
Point of Contact(POC)-Bundles Team
-Floor Support for newly trained agents for all customer’s request.
-Updates Month to date reports(agents scorecards, agents bonus pay)
-managing the Team in the absence of Supervisor
Refunds Team
-Completes, validates refunded credits of customer
-checks status of customer’s data on profile of its current contract, plan and etc.
Work closely with the operational teams, utilize relationships to ensure that product implementation schedules are met.
* Identifies, solicits and provide assistance to our client's customer.
* Follow up data and important information and process system appropriately.
* Facilitate strategic partners' resources among our colleagues to assist in the sales process.
* Engage and lead distribution partners) with appropriate training, tools, and strategy development for products/services for Client's satisfaction.
-Completes, Validates and Investigates customerâ⠬⠢s Service request -cross trained to Siebel Systems and Legacy System of our Client, Bundles, PSTN Consumer, Mobile, Foxtel, Mica, Open, RA Queue, RA, Conversion of ISDN, Mobile Re contracts, Refunds, IPND and Return to Sender. Point of Contact(POC)-Bundles Team -Floor Support for newly trained agents for all customerâ⠬⠢s request. -Updates Month to date reports(agents scorecards, agents bonus pay) -managing the Team in the absence of Supervisor Refunds Team -Completes, validates refunded credits of customer -checks status of customerâ⠬⠢s data on profile of its current contract, plan and etc. Work closely with the operational teams, utilize relationships to ensure that product implementation schedules are met. * Identifies, solicits and provide assistance to our clients customer. * Follow up data and important information and process system appropriately. * Facilitate strategic partners resources among our colleagues to assist in the sales process. * Engage and lead distribution partners) with appropriate training, tools, and strategy development for products/services for Clients satisfaction.
Ford Motors Philippines
Marketing staff
June 2001-december 2005
DEALER BUSINESS DEVELOPMENT AND MARKET RESEARCH
Monthly reports for the industry and Dealers sales and day to day activities evaluation for both Ford and mazda
Annual management of Dealer Contracts
monthly Dealer evaluation and Presentation
Market study for the entire Automotive Industry
FLEET BUSINESS
Updates and Maintains database of the daily Sales of the Fleet Business department
TRAINING AND DEVELOPMENT
Gives assistance when needed to the Training Specialist, whenever she conducts training among our dealership.
BRAND SUPPORT NABU
Provides assistance to a team who prepares upcoming marketing events
Product Planning
Updates and maintains an Industry Analysis
BRAND SUPPORT Mazda
Gives Assistance to the Brand Manager of Mazda, in which I update and maintains reports
BRAND SUPPORT ASEAN
Gives assistance to the Sr. Analyst of ASEAN Brands
FIELD OPERATIONS
Gives Assistance to the Sr. Analyst of the Field Operations in which she handles Dealer Business
Updates and maintains some of her reports on a month to date basis.
RESPONSIBILITIES :
Part of a Team that supports monthly events of the Sales and Marketing Department
Maintains a monthly reports for the Industry Sales process, presentations and month to date data
Maintains a report of month to date and year to date, through contract negotiations and execution of the Dealerships both Ford and Mazda
Experiences Gained:
flexibility in workforce
Good team player with Multitasking capabilities.
Proven initiative and ability to work with minimal supervision, and meets multiple deadlines of Reports per Month
DEALER BUSINESS DEVELOPMENT AND MARKET RESEARCH Monthly reports for the industry and Dealers sales and day to day activities evaluation for both Ford and mazda Annual management of Dealer Contracts monthly Dealer evaluation and Presentation Market study for the entire Automotive Industry FLEET BUSINESS Updates and Maintains database of the daily Sales of the Fleet Business department TRAINING AND DEVELOPMENT Gives assistance when needed to the Training Specialist, whenever she conducts training among our dealership. BRAND SUPPORT NABU Provides assistance to a team who prepares upcoming marketing events Product Planning Updates and maintains an Industry Analysis BRAND SUPPORT Mazda Gives Assistance to the Brand Manager of Mazda, in which I update and maintains reports BRAND SUPPORT ASEAN Gives assistance to the Sr. Analyst of ASEAN Brands FIELD OPERATIONS Gives Assistance to the Sr. Analyst of the Field Operations in which she handles Dealer Business Updates and maintains some of her reports on a month to date basis. RESPONSIBILITIES : Part of a Team that supports monthly events of the Sales and Marketing Department Maintains a monthly reports for the Industry Sales process, presentations and month to date data Maintains a report of month to date and year to date, through contract negotiations and execution of the Dealerships both Ford and Mazda Experiences Gained: flexibility in workforce Good team player with Multitasking capabilities. Proven initiative and ability to work with minimal supervision, and meets multiple deadlines of Reports per Month
Dearborn Motors Company - Ford Alabang
Sep 2004 - Dec 2004
Position Title (Level) : Marketing Assitant (Fresh Grad / Less than 1 Year Experienced Employee)
: EXPERIENCES GAINED:
• Marketing sales experience in a fast acting environment
• Good team player and Multitasking capabilities.
• Proven initiative and ability to work with minimal supervision.
• Excellent motivational skills.
• Knowledge Basic know - how in Marketing Industry
RESPONSIBILITIES:
• Provide direct marketing and sales support to field/showroom sales organization. Manage, help generate and qualify as well as process sales leads. Also responsible for maintaining customer, prospects and competitor databases and assessing, devising, and implementing marketing promotions.
• Answers calls and filling of faxed sales documents.
• Processing of Sales per day such as plate number processing, vehicle releasing, and follow through documents for the entire sales
ACCOMPLISHMENT:
• Completed my 6 Months training to Ford Alabang – Dearborn Motors Company
PERSONAL REFERENCES:
Siegfred Ballelos
Team Leader
Teletech Bacoor
Marivic Umandap
Team Leader
Teletech Bacoor
Kristine Moreno Allam
Team Leader
Teletech Bacoor
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