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Customer Service Project Management

Location:
Oakley, CA, 94561
Posted:
June 27, 2017

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Resume:

Melvia J. Britton

**** ******** ****

Oakley, CA 94561

Cell: 408-***-****

Home: 925-***-****

ac01ip@r.postjobfree.com

Objective:

Obtain a position that will utilize my Master’s degree, along with my extensive knowledge of the Federal Acquisition Regulation, Government contracting, project management, strategic planning, annual planning/budgeting, and technology implementations and maintenance skills.

Work Experience:

Contract Specialist-Sutter Health Bay Area (Burlingame, CA) 10/3/2016 to 04/25/2017

Responsible for initiation, composition and negotiation of vendor agreements and contracts to make fully executed agreements/contracts.

Prepared custom-tailored contracts and subcontracts, specifications, SOWs, terms and conditions (T&Cs), administered contract closeout processes

Leads complex projects by engaging stakeholders while providing excellent customer service. Monitor and supports supplier initiatives and program development to ensure cost benefits to stakeholders.

Acted as resource for Strategic Sourcing staff regarding contractual agreement with vendors. Performs analysis of market conditions utilizing publications as well as internal and external statistical data.

Communication both verbally and in writing to present information to vendor and stakeholders.

Responsible for all procurement and inventory control, encompassing creation of purchase requisitions to purchase order issue.

Negotiations, Procurement Planning Reviews (PPR's), Procurement Readiness Reviews (PRR's), Site Visits

Support procurement initiatives and strategic sourcing; drive to achieve continuous improvement in the procurement and strategic sourcing process.

Execute and Negotiate of contract documents using company-approved templates for agreements.

Contract Administrator-BART (Bay Area Rapid Transit District)(Oakland, CA) 05/15/2016-10/3/2016

Responsible for preparing, examining, analyzing, negotiating and revising contract for capital improvement construction for renovation of all escalators in San Francisco and Alameda County estimated at 55 million dollars.

Assist requesting organizations in the development of Statements of Work (SOW's), identifying and selecting sources, performing overall procurement acquisition planning, developing needs analysis and forecasting for programmatic procurements.

Developing strategic sourcing initiatives

Developed solutions to complex procurement situations by innovative approaches

Preparation of Invitation to Bid with all provisions, contract clauses and terms and conditions. Receive and evaluate and award to contractor based proposals using sealed bidding.

Review and approve payments under the progress payments clause.

Evaluate and make recommendations on contractor requests for waivers and deviations. Monitor contractor’s small disadvantaged business subcontracting.

Contracting Officer-Oakland VBA Regional Office(Oakland, CA) 12/18/2011-09/13/2015

Performance of cradle to grave contracting in accordance with the Federal Acquisition Regulation as a Contract Specialist at the Oakland VBA Regional Office.

Conducted, and generated bid solicitations; RFIs, RFPs, RFQs, IFBs, Statements of Work (SOW's)

Ensures execution of all contract actions, including solicitations, negotiations of price, terms and conditions, options, change orders and modifications, for the establishment of a procurement that will result in the desired end product with the available funding and appropriation for stakeholder.

Familiar with data privacy terms and conditions for IT contracts.

Assistance with Statement of Work creation.

Prepared complex subcontract specifications, SOW's, and terms and conditions (T&Cs)

Responsibilities include performing the full range of contracting assignments which encompass market research, issuing solicitations, evaluating proposals, contract negotiations, contract award, and management of multiple existing contracts.

Various tasks also include drafting new orders, monitoring contract compliance, and assisting Oakland VBA regional office in development and execution of new task orders, delivery orders, and contract awards.

Ensures that all contracts remain within the budget prior to award contract.

Responsible for preparations all RFP, RFQs’, and Invitation to Bids for award of contracts. Selection of Best Value or lowest priced technically acceptable based on stakeholder needs.

Selection of term and conditions based on the contract type and stakeholder requirements. Responsibilities included managing of several different types of contracts for products and services.

Contract Specialist Intern-Veterans Health Administration(Sacramento, CA)12/18/2009-12/18/2011

Performance of cradle to grave contracting in accordance with the Federal Acquisition Regulation as a Contract Specialist on the Training Team within VISN 21 NCA (Network Contracting Activity).

Ensures execution of all contract actions, including negotiations, of price, terms and conditions, options and modifications, for the establishment of a procurement that will result in the desired end product with the available funding and appropriation.

Analyzing master service agreements, service level agreements, procurement agreements, and statement of work (SOW)

Responsibilities include performing the full range of contracting assignments which encompass market research, issuing solicitations, evaluating proposals, contract negotiations, contract award, and management of multiple existing contracts.

Various tasks also include drafting new orders and contracts, monitoring contract compliance, and assisting the Government Contracting Office in development and execution of new task orders, delivery orders, and contract awards.

High School Presenter-Career Education Corp(San Jose, CA)

10/2008 – 12/1/2009

Responsible for leading a presenting team to visit various bay area high schools in the promotion of high school seniors for participation in the Brooks College Degree Program.

Responsible for project management of over 100 high schools in the greater bay area. Scheduled, organized, and conducted over 300 motivational presentations annually.

Admissions Representative-Institute for Business and Technology(Santa Clara, CA)07/2007-10/2008

Responsible for recruiting and enrolling prospective students and assisting them in identifying their unique skills and interests.

Guide new applicants for college enrollment through the enrollment process, answering questions, creating and assisting with applications for enrollment.

Lead High School Presenter-Brooks College(Sunnyvale, CA) 07/2003-04/2007

Responsible for leading the High School Admissions Department with presentations to high seniors at various local bay area high schools with the bay area.

Responsible for an annual budget which was consistently met. Set the pace for the entire high school presentation team for the generation of new enrollments.

Responsible for project management of over 100 high schools within the greater bay area. Scheduled, organized and conducted over 300 motivational presentations each year at various high schools with the San Francisco Bay Area.

Customer Service Representative-US Filter(Fremont, CA) 12/1999-01/2001

Responsible for Opening and closing service orders in support of over 300 customers with very diverse needs and language barriers while utilizing many different data bases to initiate new orders, invoice and close existing orders for the entire branch in a timely manner.

Open service orders, dispatch orders for customers, conduct accounts payable for entire branch.

Responsible for scheduling all services for the branch while conducting any special projects as needed in support of the branch administrative needs.

NBC Specialist/Administrative Specialist-US Army(Various locations) 05/1978-08/1992

Responsible for performing a variety of administrative tasks in support of the Department of Engineering and Housing.

Duties included creating documents, filing, ordering supplies, data entering information for government housing while assigning Army personnel for special projects in support of the department.

Responsible for conducting all training while also maintaining equipment for a company of 300 personnel in the protection of chemical, biological, and nuclear warfare during desert storm.

Create and implement the process improvement task force for defining and streamlining administrative processes for the Supply Department.

Software: eCMS (Electronic Contract Management), Peoples Soft, advanced proficiency with Microsoft Office applications (Word, Excel, PowerPoint, and Outlook)

Education:

Master’s Degree in Business Management 2010

Bachelor’s Degree in Business Administration 2008

Job Related Training:

Level 2 Warrant

FAC-C Level 2 Certificate

Other Classes: Contracting for Decision Making (CON 360), Construction Contracting 244, Contract Pricing and Contract Analysis, E-Buy, FAR Boot Camp



Contact this candidate