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Marketing Customer Service

Location:
Orange County, NY
Salary:
55
Posted:
June 27, 2017

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Resume:

PROFESSIONAL OBJECTIVE

Executive Level Marketing Assistant and Project Coordinator with ten years’ experience in Community Marketing and Brand Awareness. Resourceful visionary and savvy leader offering a rich mix of experience in marketing, customer service, and administrative responsibilities. Outstanding ability to cultivate relationships with clients, staff, executive personnel, and developing and/or enhancing mutually respectful relationships. Committed to achieving organization and client’s initiatives, implementing performance improvements, and conquering challenges to drive business forward. Exceptional ability to inspire and elicit the best qualities of a team. Excellent interpersonal, time management, project management, and multitasking skills.

EXPERIENCE

June 2016-Present Equity 3, LLC

Executive Assistant

Liaison between current and prospective clients/contacts and the CEO.

Provide exemplary client relations at all times, both internally and externally.

Consistently maintain the highest level of confidentiality.

Manage and maintain active calendar of appointments and expense reports.

Responsible for all organizations’ meeting planning and preparation.

Accurately prepare all outgoing correspondence, communications, presentations, and other documents.

Prioritize conflicting needs efficiently, handle all matters expeditiously, and proactively following through on all projects to successful completion.

Maintain friendly and professional customer interactions at all times.

Coordinate all company activities, events and all hospitality needs.

July 2015 – April 2016 Table To Table, Inc.

Marketing Manager

Directly responsible for implementation and re-introduction of organizational campaign “Bag a Lunch, Help a Bunch”.

Involved in the 48% growth of the organization in a three-month span.

Established increased visibility, positive brand identity and awareness of organization through face to face visits, and written and oral communications.

Maintained the highest-level confidentiality.

Administrative responsibilities included preparing and editing written correspondence, sending out bulk mailings, composing spreadsheets, and calendar management.

Responsible for creating and preparing marketing materials to support campaigns.

Cultivated new relationships with schools, businesses, and donors.

Successful procurement of upscale donations for various fundraising events.

Coordinated and oversaw schedule of volunteers.

Networked at various community events.

September 2007- June 2015 Doherty Enterprises, Inc.

Community Relations Marketing Manager/Marketing Coordinator

Directly responsible for Philanthropy program including the approval process, screening of requests for financial support and directing disbursement of funds of more than $600K

Responsibilities included the creation, implementation and management of the community portion of the corporate website: www.DohertyInc.com

Reviewed operating practices and implemented improvements as needed.

Developed paperless, digital forms, website direct links for internal operations, and guest focused processes for improving community relation experience for 140 different locations.

Appointed Point of Contact for call center environment; providing an exemplary customer service experience at all times.

Responsible for a rapid response rate to all inquiries within 48 hours.

Developed training materials and conducted training forums for personnel.

Managed a variety of special projects for the Executive Team and Marketing Department.

Liaison between the President, CEO, Executive Team, field personnel, restaurants managers, and clients.

Administrative Support for Marketing Department with responsibilities including calendar management, meeting planning, developing written correspondence, distribution of mass mailings, updating time sheets report, and developing spreadsheets.

Trained incoming marketing managers/interns in community relations and processes.

Supervised marketing interns.

Developed business analytics to support lobbying, as well as other business tools.

Responsible for coordinating marketing events and materials for all brands.

Composed, prepared and distributed press releases, articles for in-house publications, and journal ads.

Responsible for complete event planning and coordination of fundraising events.

Created and updated department spreadsheets and various database programs.

Coordinated with local community members, government officials, radio personalities, predominant community members, NFL players for fundraising event assistance.

Responsible for composing local advertisements in newspapers, schools, hotels, baseball fields/stadiums, football fields, etc.

Developed a system ensuring marketing and community requirements were met by restaurants by planning and coordinating marketing events and collateral materials.

EDUCATION AND SKILLS

Berkeley College – Secretarial Science/Business

Microsoft products, Outlook, Hootsuite, LinkedIn, Hubspot, Joomla, Yammer, Twitter



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