JOHN CICCIMARRA

Cell number: (***)–***-****

Email: ac01ax@r.postjobfree.com

PROFESSIONAL SUMMARY

Accomplished transformation business analyst / Program manager with a collective IT and financial background in the Banking and Retail Industries. delivers exceptional client service by integrating operations, reducing legacy systems costs with new controls, and delivering bottom-line results. Create value with business relationships and expanding capacity.

SKILLS

- Financial IT Budgeting - Global planning and allocation

- infrastructure delivery - Project Management – SDLC – PMBOK, Waterfall

- transformation – integration of systems - PMO Policy adoption - advocate agile methods

EXPERIENCE

Program Transformation Consultant – CRM Skype Application Migration Oct 2016 – Jan 2017

Shiseido Cosmetics Rutherford, NJ

Application migration - Successful production as400 migration to new data center. Migration included – network testing, backup and restores, replication testing, approval windows for planned work, and liaise with business. Started new Agile process during project discovery resulting in documented process for delivery.

PMO global liaison – Infrastructure lead for approved projects. Created easy-to-read heat map / dashboard status.

crm and collaboration – call center move to ny completed using enghouse. Skype for business – sangoma, sip upgrade, qms, mpls implementation – project plan finalized. started early adopter program, created test plan and deployment schedule. began new agile process to speed transformation.

Senior Program Manager Consultant Mar 2016 – June 2016

Estee Lauder Companies New York, NY

Data Center migration – Created and executed project plans for 4 simultaneous exits from UK Ayelsford and Maidstone and USA – Norwich and Newark. Conducted physical audit of assets. Compare serial numbers in SAP for expense removal from Operational Expense budget. Created server decommission plans to 2200 assets resulting in monthly save of $150,000 per month. Book value write-offs resulted in 3.7 million dollars to date. Cost avoidance of future charges was 1.2 million dollars. renegotiated buyouts of Managed leased assets with IBM, EMC, HPE, CSC, and trucking companies during life cycle.

Asset Compliancy – Created program for Department of Defense and environmental standard asset drive erasure and physical breakdown. All certificates provided with no issues.

Transformation Lead Business Analyst July 2015 – Feb 2016

Deutsche Bank Jersey City, NJ

Created off-boarding procedures for over 200 resources for transfer of duties to HPE and HCL. Gap analysis was resolved through RACI charts. Result: 100% of operations accounted for and assigned successfully.

Interpret HPE global contracts for separation of duties during bank transition. created migration plans with operational global heads to ensure operation continuation without functional gaps.

Established a project reporting model. Applied agreed methods to roles within Clarity. As a result, all project gaps were removed and all statuses updated with current spend.

Simplified escalation procedures resulting in 70% decrease in incorrect escalations.

Director – Global Planning PMO Mobility Nov 2008 - June 2015

Polo Ralph Lauren New York, NY

Business analyst and project manager for ralph lauren restaurant opening using Unify on-premise solution.

redesigned the ralph contact center using siemens OSV technology. revisit of databases and flow of information into crm. created new design with updated record of purchases.

Advocated and established first-ever IT PMO. Reported on financials, current project phases, and progress using RAG status.

Project-managed 52 North American infrastructure deployments and USA Call center upgrade. Polo Bar telephony deployment – IPad, Airwatch, Cisco secured network, Siemens (Unify). All projects delivered in scope.

conducted RFP for MDM provider for stores and corporate Ipads. Airwatch was chosen. Implemented application deployment to 50,000 IPADs and mobile devices . Created standard procedures for deployments and usage. Responsible for successful store deployments to 200 North American stores. Provided administration based on CISO standards.

33% financial telecom operating reduction to 400K annually through restructuring of coverage in maintenance agreements.

17% reduction in annual 800K capital expenditure of desktops / laptops through new asset repurposing program. Created sourcing model with finance team and awarded USA business to HP.

550K of aging Telecom service invoices (Greater than 150 days) were reviewed. Saved 55K by negotiating waivers of late fees and updating pay cycle from 30 days to 45 days.

Automated a preventive system of Verizon overage and roaming expenses for iPhone and Blackberry users. Cost avoidance for fiscal year 2014 was 450K.

Created improved executive reporting per cost center and presented the spends. Report contained - top usage offenders, zero use, and inactive devices. Jointly created a task plan for cost reduction with the businesses.

Froze video conferencing purchase program. Re-evaluated and repurposed equipment to gain optimum user benefit.

Partnered with Tangoe and saved 420K in wireless device expenses by optimizing over 3200 mobile device plans for long distance, text, domestic and international data.

Project Manager – Compliance Nov 2007 May 2008

Merrill Lynch (Now: Bank of America) Hopewell, NJ

Reviewed project initiatives including objectives, Stakeholder lists, beneficiaries, funding, and staffing. Made determinations of project priorities and re-apportion of funding. Canceled 4 projects resulting in 320K in savings.

Windows Vista deployment project review and budgeting for next two fiscal years.

Infrastructure Project Governance July 2007 Oct 2007

Keefe, Bruyette, and Woods New York, NY

PMO - Developed new process for updating project plans using PMBOK standards for information technology projects. project objectives, milestone dates, resource demand planning, and funding were added to reporting. All IT teams were included in status meetings. resources were shared across projects. budgets were –updated.

Technical Project Manager April 2005 June 2007

JP Morgan Chase Brooklyn, NY

Eliminated over 300 servers and 15 monitoring software tools and licensing. Newly-merged workforce was reassigned or reduced. Results were the disinvest of maintenance renewals plus termination of legacy support.

Negotiated and finalized a separation of Duties for Data Center Operations in newly-merged company.

Project Manager Application Support June 1986 March 2005

Morgan Stanley – Procurement gap analyst

Cantor Fitzgerald - Equities Support Manager

TD Waterhouse - AVP – Global help desk, Desktop, and Server.

DLJ - VP – Equities Application Support - Visual Basic, C ++, Vendor (Bloomberg, Reuters, Instinet)

Bankers Trust & EMI - AVP – Equities Application Support - Visual Basic, C ++, Vendor (Bloomberg, Thompson)

EDUCATION: Bachelor of Science: Computer Science - Seton Hall University

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