Jeffrey W. Lewis

**** ****** ******

Anderson, S.C. 29625

864-***-****

ac011w@r.postjobfree.com

SUMMARY

Dedicated telephone and retail customer service representative with over 5 years of experience including sales, conflict resolution, tech support, and general customer care. Possess a “customer first” attitude and an ability to establish and maintain rapport with clients, achieve customer satisfaction, and contribute to company success. Enthusiastic, reliable, and driven with a willingness to do whatever it takes to get the job done.

PROFESSIONAL EXPERIENCE

Uber Driver, Uber Technologies, Greenville SC

March 2017 – Present

Communicate with customers to ascertain time constraints and desired destinations

Utilize navigation systems to choose the most effective route for both time management and safety

Offer elevated level of customer care in an effort to create a loyal clientele base

Customer Care Representative, Charter Spectrum Communications, Simpsonville SC

October 2016 – March 2017

Memorized company services and products to effectively evaluate and service all customer needs

Handled 25+ calls a day on the Avaya phone system with duties that included explanation of relevant products available, growth of customer base by securing new customers, upselling to existing customers, and resolving customer dissatisfaction

Utilized ASCR (Csg) phone system along with Gateway to both enter new and upgrade existing account information as well as set installation appointments.

Tracked call duration to ensure call times fall below company requirements

Investigated competitor’s promotions

Shift Manager, Burger King, Anderson SC

July 2015 – September 2016

Supervised and mentored employees

Used strong interpersonal skills to address customer complaints and conflicts so result was total customer satisfaction for all guests

Shift management of inventory

Monitored food preparation for timely production, minimization of waste, and ensured proper food handling and safety procedures were followed

Maintained restaurant cleanliness throughout shift to allow for smooth transition to opening crew

Controlled cash flow during shift and made nightly deposits

Senior Technology Sales Consultant, Office Depot, Anderson SC

July 2013 – July 2015

Provided superior customer service

Identified customer’s needs and recommended products to enhance both customer satisfaction and service

Assisted customers with computer technical issues

Installed hardware and software

Removed viruses and malware

EDUCATION

Associate in Applied Science (Computer Technology), 2010 – 2012, Tri-County Technical College, Pendleton SC

SKILLS

Customer oriented

Strong leader

Training and mentoring

Resourceful, highly dependable, adaptable, efficient, and organized

Networking

Network security

Database creation and management

Hardware and software

Robotics

VOLUNTEER EXPERIENCE

2011 – Present, Clemson University, Clemson SC

Project: Field assessment of the effectiveness of DiazaCon™ on reducing gray squirrel

reproduction and population

Manage and train undergraduates

Assist with data management and analysis

MEMBERSHIPS

Member of the Disabled Veterans of America

National Infantry Association

American Legion

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