Vivekcanandane M. R

*/*** *** **** **** ragava nagar

Madipaikkam

Chennai -600091

Mobile No:996-***-****

974-***-****

Email: ac00q8@r.postjobfree.com

To pursue a challenging and growth oriented career in an organization that offers opportunities to learn & grow by delivering the results.

1.10th (2003-2004) - 58 % Sboa Matriculation Higher School Chennai

2.12th (2005-2006) - 70 % Jawahar Higher Secondary School Neyveli

3.B.Com Commerce (2006-2009) – 60 %, Sri Aravindar Arts & Science College.

4.MBA Finance (2009-2011) - 70% Christ College Pondicherry

5.MBA Finance (2009-2011) - 70% Christ College Of Engineering & Technology

MS Tools Word, Excel, PowerPoint.

Computer Course Tally 9.0.

SAP FICO

Playing and Watching Cricket

Hearing Music

Currently working as an Quality Analyst in Hinduja Global Solutions Chennai ( From November 2012 to Till Date)

Preparing & maintaining reports for the Billed Claims

Maintained Quality SLA for all the Parameters.

oAudit Claims On Daily Basis

Process Transition:

Enabling the team to understand on the client requirements impart in knowledge about the process have fulfilled the team with smooth ruining of the project and deliverables with accuracy and timelines and have met the expected level of SLA

Team Management (Quality)

Have Lead the MTV Quality Team for the both the location and have the external scores always above the SLA

Communication Skills :

Good Communicator with well developed presentation and negotiation skills proven background in ability to develop productive relationship with clients(Through mails on daily basis)

Skills

Excellent Interpersonal and presentation skills great time management ability decision maker to work effectively under pressure and positive approach to work.

Areas of Expertise:

Process Transition

People Management

Training and Knowledge sharing

Quality Control

Team Management

Team Trainer

Professional Achievement:

Joined as an ACPE in Nov 2012 and Promoted as Quality Analyst in the Year 2013

Have Completed the Quality Professional Excellence Program – Level Q100 with an 83.17 % in July 2015.

Have Trained 2 Quality Analyst in both the Location Internally with all the Relevant Data s and Procedures

Cross Trained 10 New Associates to the Process and have made them to maintain the SLA and accuracy above 95 %

Project Experience :

A Study On Financial Position In Supreme Industries Pondicherry

A Study On Welfare Measures in TATA Motors Puducherry

Healthcare HGS

Interacting with the client via mails regarding the process clarification.

Ensure External Quality is met by reducing the number of errors for the process

End to End claim processing (High Dollar Claims/Home office Claims)

Supporting the team in reviewing researching and adjusting the claims

Conducting the weekly huddles to discuss the errors identified and MQP to the team on monthly basis to share the Quality scores.

Have Trained 2 QAs Internally with all relevant Queues with process requirement

Cross Trained 10 New Associates to the process have maintained /sustained their Sla Above

Date of Birth : 12/01/1987

Father’s Name : M.Raju

Gender : Male

Nationality : Indian

Marital Status : Unmarried

Languages Known : Tamil, English

I hereby declare that all the information furnished above is true to the best of my knowledge.

Date: Signature

Place : Chennai (VIVEKCANANDANE M R)

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