Denise Miller

Lakeland, Florida *****

863-***-****

ac00pn@r.postjobfree.com

OBJECTIVE

My ultimate goal is to use my degree in Human Services. I hope to help troubled teens and/or women and children who may be in crisis. However, I am passionate about helping anyone who may be in need. I am hardworking, trustworthy and I love being around people. Also, I pay attention to detail; I like to stay organized, and I can be an asset to any agency servicing the needs of people in my community.

SKILLS

Strong customer service skills.

Detail orientated.

Proficient with computer such as Microsoft Word, Excel, Power Point.

Ability to supervise and lead teams.

Ability to communicate effectively, both orally and in writing.

Ability to work effectively with others.

Adapt well to diverse environments and assignments.

Compassionate.

WORK EXPERIENCE

Guest Services, Inc. - Florida Southern College

Set up and break down for luncheons, banquets, and various events.

Server for the above listed functions.

Human Services Intern- Florida Presbyterian Homes

Assist Social Services Director with the processing of paperwork for Florida Presbyterian Homes.

Completed 125 hours of service.

Interacted with residents.

Conducted BMI’s (Brief Interview for Mental State) on residents.

Interviewed residents about their life and wrote a brief narrative for their file.

Banquet Server/Concessions/Bartender- Spectra Food Services & Hospitality @ The Lakeland Center.

Set up and break down for various venues and events.

Server at banquets for various events at The Lakeland Center, The Lowry Zoo and MOSI.

Work in concessions for various events at The Lakeland Center.

Bartend when necessary for various events.

Porter/Matron- Nesco Resources

Performed duties such as cleaning and setting up for the events at The Lakeland Center.

Polk County School Volunteer- Dixieland Elementary

Vice President of the PTA and volunteer at Dixieland Elementary 2012-2013.

Treasurer of the PTA and volunteered over 200 hours at Dixieland Elementary 2013-2014.

Made Volunteer of the Year 2013-2014.

Daycare Worker

Assisted the lead day care worker in the toddler class.

Kept the children entertained and clean in a safe and sanitary environment.

Referral Specialist

Answered incoming calls and handled all inquiries, managed the client’s files, handled the mail, prepared workshop folders for clients.

Encouraged callers to visit The Women’s Resource Center in order to complete the intake process.

Assisted the facilitator in counseling women in group settings regarding things like domestic violence, substance abuse, and family issues.

Provided emotional support and motivation to women.

Discussed available programs and resources in the community and provided them with that information.

Maintained client information in data base and files and preserved strict confidentiality.

Performed routine office tasks necessary for the operation and presentation of a professional office.

EMPLOYMENT HISTORY

Guest Services, Inc., Florida Southern College, Lakeland, FL. July 2016 – to present

Human Services Intern, Florida Presbyterian Homes, Lakeland, FL. August 2015 to October 2015

Banquet Server/Cashier/Bartender, Spectra Food Services & Hospitality @ The Lakeland Center, Lakeland, FL. May 2015- present

Porter/Matron, Nesco Resources at The Lakeland Center, Lakeland, FL. December 2014- April 2015

Volunteer & PTA Treasurer, Dixieland Elementary, Lakeland, FL. August 2008- June 2013

Day Care Worker, Glory Land Express, Bartow, April 2006- August 2007

Referral Specialist, The Women’s Resource Center, Winter Haven, FL. January 2005- December 2005

EDUCATION

Southeastern University BAS Degree, Human Services, April 2016.

Polk State College, AA Degree, Social Work, Dec. 2012.

Travis Career Center, Certificate, Medical Administration Specialist, May 2007.

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