Darlene Mesclier

248-***-**** ac00p8@r.postjobfree.com https://www.linkedin.com/in/darlene-mesclier-77690b46/

Senior Business Analyst

Professional with extensive experience reviewing, analyzing, scheduling and evaluating business systems and user needs, defining scope/objectives, and formulating systems for overall business strategies. Extensive experience in procurement, service requests, client and supplier relationship management. Customer service expert with experience with customer service relations at all levels, vendor relations, product assessment, negotiations, deployment, asset management, inventory and operations. In addition, I have over 15 years’ automotive experience. /Planning Strategy/Planning VTIMS SOX Logistics Supply Chain

Areas of Expertise include:

Business Process Improvement

Relationship Building

Prepare detailed reports

Call Center Experience

Reporting

Crisis Management

Reporting/Metrics

Staff Training & Leadership

Administrative functions

Excel

Problem Resolution

Customer Invoicing

Inventory

PROFESSIONAL EXPERIENCE

HEWLETT PACKARD ENTERPRISE Pontiac, MI 1994-2017

Account Business Manager - Business Analyst II, 2015-Jan 2017- MAHLE Industries & Yanfeng Interiors

Accountable for the overall account which includes general ledger updates, material project updates and communication to senior management and clients.

Collaborate with account executive to review new business, so that we could hit our financial goals.

Procured all hardware and software so the client had no interruptions with daily business.

Facilitated all internal/external meeting to provide project status.

Provided customer engagement regarding billing on a weekly basis for client transparency and customer satisfaction.

Tracked all purchase orders, both internal and external for accuracy and ordering.

Maintained the internal and joint Sharepoint, so the team had a common place to access all project documents.

Business Analyst II, 2013-2015 - Universal Music Group

Led all Information Technology (IT) procurement. Liaised between the customer and internal HPE groups.

Reviewed the Statement of Work (SOW) documents and the Request for Proposal (RFP) for accuracy.

Managed financial and inventory reporting, so accurate reports could be delivered to the client.

Bolstered communications by leading weekly procurement meeting and presentations to ensure all gaps in procurement were closed to ensure we understood the client’s needs.

Obtained financial funding for client orders; prepared and tracked customer quotes to ensure fair pricing and so we could procure these items in a timely fashion.

Improved the process and efficiency of the procurement process by stream ling the task and by adding that to a process manual.

Innovation, technology, models, frameworks, SWOT, strategic, supply chain, logistics

Business Analyst II, 2012-2013- GM Launch Account

Supported analysis and enhancements for financial tools. Coordinated onboarding and training for new employees. Updated new employee documentation. Business Analyst

Facilitated positive customer relationships, so functional requirement could be easily formulated.

Tracked the FTE (head count) for the launch team/ Administered all variable billing, so we could make sure we were staying within budget for the projects.

Added new hire packets to the share point so that we could onboard the new hires quicker.

Business Analyst II, 2010-2012- Multiple HPE/ General Motors Accounts

Managed the End to Non-Standard Service Request (NSSR) process. Liaised between clients and technical team to gather requirements, to ensure understanding from HPE and client.

Submitted Information Technology Service Request (ITSR) in GRS for all types of pricing requests, within a 24-hour metric to avoid penalties.

Identified and leveraged skilled resources for completion and service proposals, to ensure we had the correct teams involved in the projects.

Supply chain, logistics, mitigate risks, ERP systems, market dynamics

ELECTRONIC DATA SERVICES Milford, Troy and Warren, MI

General Motors Powertrain IT

Business Analyst, 2008-2010

Managed Access Control for many of General Motors’ software offerings

Gathered business requirements, performed User Acceptance Testing, and documented results so the engineers could make the changes that were needed.

Billed all Olympic Purchase Orders to General Motors, so we meet our monthly financial obligations.

Facilitated weekly Change Request meetings, working with the client and internal personnel.

Maintained inventory of software and hardware, so that renewal and refreshes were completed annually.

Tracked procurement and delivery of products, to ensure timely delivery, so we could then bill the client.

Updated Salesforce potential sale opportunities, so leadership could see what was in the pipeline.

Milford, Brighton, Wixom, and Denver

Site Manager, 2006-2008

Responsible for 525 General Motors Online (GMOL) desktops and laptops. Supported Change Control Coordinator.

Managed all communication for clients and interfaced with senior management so that the client and HPE had the same documentation.

Performed process for all hardware refreshes and resolved issues, so that new equipment rolled out annually.

Served as point for disaster recovery plan for assigned area, in case of an emergency.

Assets coordinator for all laptops for the account.

Call Center Representative (Dealer Systems) 1994-2006

Accountable for second level Support for all Saturn Retailers Globally

Managed all business issues within the facilities.

Trained Saturn resources in Florida and Japan.

Participated in the deployment of the Financial Management System.

Education

Bachelor of Business Administration

NORTHWOOD UNIVERSITY Midland, MI

Software Expertise

Microsoft Office Professional Products Web EX Lotus Notes

Microsoft Exchange CATW SAP

Aries/Aldea Sales Force Sharepoint

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