Robin Feinberg

609-***-****

Medford, NJ *****

ac00od@r.postjobfree.com

I am a dynamic; results oriented, hands-on Manager who specializes in building, implementing, and managing start-up or restructuring QA, Test and Business Analysis organizations utilizing industry standard quality programs, that are tailored to meet specific business and management requirements. My strong management skills and excellent facilitation abilities are combined with over 20 years of experience in a wide range of project disciplines. I have solid overall management experience and have frequently fulfilled the role of the PMO Quality Project Manager. I am capable of adapting to rapidly changing environments and am successful at meeting all challenges and initiatives. I have the ability to integrate IT solutions with core business practices to enable the achievement of specific business objectives. My excellent communication skills enable me to assume leadership responsibilities in both strategic and tactical engagements and collaborate with clients to successfully guide them through the project, ensuring continued focus on business goals and objectives. I am a powerful team player who works productively with cross functional teams. Throughout my career, I have worked with clients in various industries including Healthcare, State and Local government, financial institutions and web based software development companies. I have managed 100+ staff in multiple nationwide locations as well as small dedicated teams.

Experience

2015 – Present Conduent (formerly Xerox), Cherry Hill, NJ

Quality, Training, Innovation & Prevention Manager, Service Delivery Manager II Operations

Global responsibilities:

Member of Benefits Outsourcing team supporting a large US based client managing their HR Benefits including COBRA, Medicaid, Active and Retiree participants, FSA, Direct Bill and multiple Health Plans, Vendor Management and Reporting.

Create and project manage training initiatives and programs. Working collaboratively across all departments and teams including the Call Center. Lead Annual Enrollment testing initiative including UAT and CAT. Establish daily executive and client facing metrics and defect reporting.Responsible for system implementation, training, administration, monitoring and reporting for Jira (task management tool) for Operations department.

Acted as Project Manager for special projects. Responsible for project schedule tasks, planning, resourcing and reporting. Projects included: SLA Reporting & Audit Compliance, Lessons Learned, Monthly Corporate Audit Reporting, Operations Audits and Process Improvements.

Responsible for creating the overall strategy, templates, user training, editor, implementation and management of Operations Standard Operating Procedure project which resulted in the created of over 150 SOPs for the department to be used in on-boarding, training and daily operations.

2009 – 2015 Hewlett Packard (HP), Mt Laurel/Princeton, NJ

Service Delivery Capability Manager, Americas Community of Practice Leader

Global responsibilities:

Managed multiple phases of SDLC. Manage staff, including directing daily work activities/priorities, resource and cost management, and direction-setting within the area of responsibility. Monitor and ensure organizational goals and contractual commitments are met.

Establish and manage relationships with customer subject matter experts and appropriate customer management, with an objective of maintaining and building the business. Demonstrate client-sensitive practices and internal gate-keeping within HP to support building strategic trusted advisor status to the client.

Responsible for all BA activities, documents and deliverables including performing Ambiguity Analysis, requirements gathering, Requirements Validation sessions, Requirements Analysis Documents, review and approve Requirements Risk Assessments, JAD/Design sessions, Business Design Documents.

Create Test Plan and all test documents, deliverables, metrics and artifacts. Manage and coordinate all QA and Test Teams project efforts. Establish testing strategies, processes, schedules, scripts and environments. Responsible for all phases and releases of testing including Unit Test, System Test, Regression Test, Integration Test, User Acceptance Test, Parallel Test, Pilot Test and Capacity and Performance testing.

Conduct all Peer Reviews of testing artifacts. Utilized HP ALM Quality Center for test case management, defect management and requirements traceability. Utilized HP QTP for all automated test scripts and automated testing (Integration, Smoke and Regression Tests). Administrator for HP ALM QC and responsible for all ALM QC reporting and metrics.

Mentor and train staff on testing strategies and processes. Determine work pattern and create work instructions for Ambiguity Analysis, Requirements Risk Analysis, Test Bed Analysis, Test Case Design and Test Execution. Hands-on manager. Wrote test cases and test scripts using requirements, use cases and design documents as inputs. Executed test cases, identified and documented defects.

HP ALM QC,QTP v11 +, Load Runner, Unified Functional Tester, MS Office 2013(Excel, Word, PowerPoint, Outlook, Lync, etc.), EDI X12, Edifecs, Truven BIDM Data Warehouse, Optum Insight, McKesson ClaimCheck, ICD-10, 4010/5010, HIPAA, PHI, NPI, MMIS, Atlantes Care Management, Captiva, IVR,Web Portal, Cognos Reports, 45 CFR Parts 160 and 164, Medicaid Information Technology Architecture (MITA), Curam.

2014 – 2015: America’s Testing Practice Test Manager for CO MMIS DDI

2012-2014: Sr. Manager for Testing/ Business Analysis for NV MMIS New Business

2011-2014: Americas Community of Practice Lead –Test Management

2010-2013: Service Delivery Capability Manager

2009-2012: Project Manager (QA, Testing, Vendor Mgmt., Security) for NJ CASS

2006 – 2009 Policy Studies, Denver, CO

Sr. Project Manager, Government, DHHS, Child Support, BPR/BPM

Deputy Project Manager for $17+ million dollar QA Management project for NJ State government Child Support (Department of Health and Human Services) new system implementation, NJKiDS which is built on a multi-tier architecture using Java J2EE, Oracle technologies running on IBM platform. Responsible for delivering a full Federally Certified system, with an initial pilot release in October 2008 and a successful statewide system rollout in October 2009. Awarded as the best next generation Child Support system by the Federal Office of Child Support in year 2010.

Rational Rose, RequisitePro, ClearQuest, ClearCase, Functional Tester, PVCS

2003 – 2005 Inventa Technologies, Mt Laurel, NJ

Director, Corporate Quality Assurance and Software Testing

Form QA and Testing department for WEB technology / wireless Internet product. Recruit and supervise professional staff. Increase department productivity by 60% within 3 months while reducing operating costs by 50%. Participate in Marketing and Sales initiatives, target market analysis; marketing strategy, sales presentation, product and web design.

Mozilla Testopia, Bugzilla, Apache Test Case Manager

1998 – 2003 Princeton Financial Systems, Inc., Princeton, NJ

Director, Corporate Quality and Compliance, Executive Division

Corporate Knowledge Manager, responsible for all research and analysis on key strategic initiatives such as: Client Profitability, Service Level Agreements & Management, Client Service and Satisfaction. Collaborate with Senior Management to formulate key strategies and long term goals. Formulate, coordinate and implement Corporate Disaster Recovery and Business Contingency Guide, Plans and Testing, including Terrorist/ Bioterrorism Preparedness presentations, training and procedures (post 9/11). Corporate Liaison for all company audits: internal, SAS70 and Federal. Corporate Risk Management. Create, analyze and report on risk management /fraud key indicators.

Director, Software Certification, Application Development, PAM

Start-up IT Quality Assurance/Testing department. Perform IT recruiting and staffing. Manage professional staff. Budget responsibilities. Design and implement test methodologies, policies and procedures. Evaluate and implement test automation tools. Develop and implement quality programs. Responsible for all Portfolio Management System certifications and operating platform certifications.

Education

Fairleigh Dickinson University, BS Major: Medical Technology, Minor: Biology

Chubb Institute of Computer Programming

Certifications and Training

ITIL Foundation Certification

QAI Certified (Quality Assurance Institute Certification)

ASQ Certified (American Society for Quality Certification)

PMP Certification training (certification lapsed 2012)

Six Sigma Training (company specific White, Yellow and Green belts)

Software & Programming Languages:

PeopleSoft, Workday, Curam v 5.2, SAP R\3:3 tier, BI Warehouse, CRM, Oracle 9i/8.x/7.x, Crystal Rpt, TCP/IP, Systems Network Architecture (SNA), VoIP/IP, TOAD, SOAP, Websphere Application Server, Shunra, WinRunner, Test Director, C, C++, SQL, HTML, Java, Visual Basic, Explorer, Chrome

Relevant Industry Expertise

Healthcare (5 yrs.), Gov (10 yrs.), Child Support (3 yrs.), Software Dev/QA (20+ yrs.), Financial (10 yrs.), Benefits Outsourcing (2 yrs.)

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