Jeffrey Paul Hagedorn

*** ****** *** **

Renton, WA 98056

Phone: 425-***-****

E-mail: ac00nm@r.postjobfree.com

Skills:

- Customer Service - Project Management - Leadership - Working well in a team environment - JIRA

- Coaching/training customers and new associates - Reporting - Data Entry

Experience:

Project Manager/UX Web Producer (April 2016 – Present)

TEKsystems / AT&T (Bothell, WA)

Gathered and interpreted project requirements then assigned and requested updates, using JIRA ticketing system, to catalog, content, design, and implementation teams in B2C and B2B e-Commerce setting.

Provided end-to-end management of all deliverables including gathering estimates, schedule creation, gathering resource assignments, advocating for a consistent, compelling customer experience, and participated in recommending business solutions/alternatives for projects.

Assessed, anticipated, and managed project risks, issues, escalations, and creative defects.

Adapted to evolving business needs and negotiated timelines with the business customers on behalf of the cross functional teams as required.

Worked with project teams to create sustainment strategies and processes to support new functionality.

Maintained strong working relationships with all cross functional teams to help continue to develop brand appreciate solutions.

Was lead producer/PM for B2B site updates for major Apple releases.

Profile Analyst – Premier Profile Team - Site Build Queue Lead (September 2010 – December 2015)

Kforce, Inc. / AT&T (Bothell, WA)

Worked as the Site Build Queue Lead.

Helped establish new procedures for working large site build projects.

Oversaw other team members working in the queue and handed all escalated, high priority, and project type tickets.

Responsible for training new team members on their job functions and expectations.

Built, maintained, and tested online sites that support B2B e-Commerce initiatives with goal of 95% or better accuracy on the first touch of new site builds and maintenance/update requests.

Worked to maintain a compelling customer experience as a priority while adhering to stated SLAs and other variables affecting customer expectations.

Represented the organization as Subject Matter Expert for the e-Commerce platform and its internal support tools.

Customer Service Manager / Sales (March 2009 – April 2010)

Gallery Furniture (Kent, WA)

Worked in front office handing all issues concerning customer service, pricing merchandise, taking store inventory and setting delivery schedule.

Responsible for writing schedules for warehouse and sales employees.

Worked as part of a team given the responsibility for opening/closing store and helping owner with day to day procedures.

Completed all additional tasks related to running the store.

Service Technician / Warehouse Supervisor (September 2004 – September 2008)

Gallery Furniture (Kent, WA)

Managed warehouse workers and worked as head delivery driver

Supervised warehouse operations processing inbound freight and controlling inventory in the warehouse.

Handled the will call for customers and supervised the loading and unloading of freight trucks.

Assembled and repaired furniture and other products as needed using blue prints and power tools.

Education:

Colorado Technical University (2015 – Current)

Activities:

In my spare time I coach youth baseball. I started coaching in 2003 as a volunteer working with 9 and 10 year olds and have worked my way up to coaching 18U college bound level players.

When I’m not coaching baseball, I also enjoy spending time outdoors. I love kayaking and hiking throughout the great PNW.

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