Melissa K. McNulty

**** ******* **. ***. *

Cincinnati, OH 45247

513-***-****

ac00mq@r.postjobfree.com

Experience

2015

CDK Global (Employed via Aerotek)

Cincinnati, OH

Accounts Payable/Receivable

Results-focused, quality-driven with extensive expertise in handling accounting systems, finance, accounts and operations management demonstrating consistent achievement of objectives, strong multi-tasking and service skills, and dedication to organizational goals. Analytical and logical thinker recognized for ability to handle various accounting and financial functions.

Dependable with acknowledged reputation for integrity, sound business acumen and versatility in adapting to new roles, tasks, applications, and environments.

A team player with effective interpersonal and communication skills, adept at driving customer loyalty initiatives and productivity gains through effective and efficient customer relationship management.

Provided support with billing questions clients which included, car dealerships, insurance agencies, tax & title agencies.

Made outbound calls, approximately 50-70 per day, to collect on business accounts that were past due from 30-90 days to collect payment.

I was assigned approximately 400 accounts to assist with and call for payment on accounts 90 day bucket, total amounts due varied from $15,000.00 to $150,000.00 per month. I was also responsible to run reports showing all accounts past due and amount of burn. I processed monthly letters for accounts 60+ bucket reports to request payment prior to restricting services. Processed payments via CHAX. Communicated with clients via email regarding questions and payments.

2014/2015

US Bank, Cincinnati, OH

Loan Processor

● Provided support to loan officer teams by ensuring timely, judicious and accurate processing of

mortgages. Reviewed and verified borrowers’ income, credit reports, employment histories,

property appraisals and title policies and lending requirements.

● Investigated missing or incorrect documentation pertaining to loan requirements and updated

mortgage information.

● Worked loan’s pertaining to Verification of Employment along with requesting the change of

Loss Payee on the customers Homeowner Insurance Policy to reflect the new mortgage..

● Researched current property taxes and ensured all taxes were current for the property being

mortgaged.

2013/2014

Cincinnati Bell Cincinnati, OH

Wireless Retention Specialist / Residential Sales Rep

● Identified customers and sold solutions using complete telecommunications line encouraged to

“bundle” products (i.e. local phone service, wireless, high-speed internet, etc. ). Providing service

to 30-50 incoming calls from residential customers involving billing, bill payment, and toll

inquiries process requests for new or changed service, associated rates, etc.

● Negotiated service commitment with customer based on available facilities and/or technicians.

Secured facilities when necessary and followed up with customer to assure order completion and

satisfaction.

● Accessed computer information systems as needed to generate orders, resolve line and number assignment or translation issues, dispatch technicians or adjust billing, for new and existing customers. Reviewing rate plan and data plan options, as well as dealing with all aspects of equipment (handset) issues. Increased all metrics with respect to quarterly sales goals and customer retention rates, averaging 17% yearly increase in sales.

● Trained new employees and assisted with @Home chat support for employees.

2008/2012

Penn West Home Equity Company Johnstown, PA

Loan Originator/Account Executive/Closing Specialist

● Consulted with clients seeking to refinance or purchase property and help customers determine the best loan product for their budget and financial needs. Provided expert consultation and aggressively sold mortgage products based on the customer's’ need.

● Pre-Qualified/Pre-approved loans, evaluated applications, and reviewed credit history to determine loan risk.

● Ensured collection of all pertinent information and 100% application completion through frequent client callbacks while overseeing the timely completion of appraisals.

●Verified loan documents and reviewed file documentation. Investigated missing or incorrect information to guide each loan from preapproval to closing. Monitored loans carefully from initiation to closing along with tracking loans in progress.

● Prioritized and organized workload based on risk/severity to ensure deadlines are met according to policies and procedures, updated knowledge on new changes in process, procedures and organization in order to respond to clients’ requests.

● Developed business through strong referral base by providing tenacious client follow-up and exceptional service.

●Worked closely with client in the final stage of closing their loan. Advising client of all final numbers, loan amount, closing costs and interest rate. Scheduled closings in house or in the field. Generated 1 million dollars in mortgage sales per month. Elected six times for top sales agent in new business.

Professional Summary:

Committed Loan Officer capable of the efficient and accurate management and processing

of loans. Skilled in the development and implementation of loan plans, client loan assessment, and conducting credit analysis. Specialize in the expedient analysis and processing of loan requests. I am a driven financial professional with a demonstrated track record of maximizing customer service opportunities and consistently exceeding performance goals. I have demonstrated the ability to handle confidential personal and financial information in a sensitive manner. I adapt well to fast paced environments, employing strong organizational skills with attention to detail.

Computer Skills: MS Office, Word, Excel, PowerPoint, Outlook, SAP, AS/400, Oracle,

multiple CRM applications, and proprietary mortgage processing software.

Education: Graduated 1997 from Central Cambria High School with a 3.6 GPA. Completed 3 years of Marketing/Business at Admiral Peary Vocational School. Graduated with certificate in Marketing. References available upon request

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