Kerralee Jacobs

The Colony, TX *****

682-***-****

ac00d2@r.postjobfree.com

PROFESSIONAL ASSETS

Quality Analyst

Senior QA Analyst with 10+ years of testing experience including leadership skills and strong concept of Quality Assurance methodology

TECHNICAL EXPERIENCE

Browser Stack, Android, iOS, PayFocus, TFS, PAM, UltiPro, SQL Server, Data Warehouse, ETL, Oracle, Customer Service Workstation, NetChef, CrunchTime, MICROS, CARL, MyMicros, Hot Schedule, Tabbed Out, NCR Back Office, Microsoft Office programs, Windows products, HP Quality Center, HP ALM, Mercury Test Director, Rational ClearCase; MortgageServ, Web, Java based programs, Quest

PROFESSIONAL EXPERIENCE

Matrix (Contract to BenefitMall), Dallas TX

Senior Quality Assurance Analyst – Contract (Mar 2016 – Apr 2017)

Involved in Daily stand up’s, Backlog Grooming sessions and Iterations Planning meetings

Testing internet and mobile using Browser Stack

Responsible for Test Case Writing, Test case Execution and Defect tracking using TFS

Responsible for tracking hours worked by User Story ID in TFS

Responsible for Test Case Review meetings with Business and Development

Performed Cross browser testing of Payroll application using Browser stack tool

Responsible for validating data was accurate on employee’s checks including wages, taxes, accruals, deductions and reimbursements

Fridays Restaurants, Carrollton, TX

Senior Quality Assurance Analyst (Oct 2006 – Oct 2015)

Testing conversion from PeopleSoft to UltiPro including onboarding of applicants’ data into HR system

Writing test scripts for a point of sale application based off of technical, functional, and requirement documents and importing, tracking and running in ALM

Data validation using SQL Server

Validation of Mobile Application for Android and IOS applications

Testing MICROS POS including sales, menu mix, time records, scheduling, and credit cards

Data validation of sales, JE files, and employee time data files

Responsible for defect submission and tracking through HP ALM

Responsible for validating exports from MICROS POS to NCR Back Office

Responsible for validating exports from NCR Back Office to MICROS POS

Validated that changes made for Menu Mix, employee changes, configuration changes, coupon codes, and added items were correctly add to the POS Workstations

Validation of coding changes

Validating Sales System functionality

Testing of Loyalty Program

Testing of Tabbed Out

Responsible for validating dataflow from MICROS to SAILOR Back House Operating System

Responsible for testing enhancements working directly with Project Managers, Business Analyst, Third Party Vendors and Development

ETL testing

Writing test plans

Writing of test completion reports

CitiMortgage, Irving, TX

QA Specialist (Oct 1996 – Oct 2006)

Writing and executing test cases based off of business requirements, use cases and functional specifications

Manual testing of web based mortgage system

Manual testing for customer website using test cases

Responsible for loading and updating scripts in Mercury Test Director

Responsible for reporting and tracking defects in Mercury Defect Tracker

Responsible for testing of Mercury Quality Center

Responsible for testing of upgrades on Mercury Test Director

Responsible for writing test cases for enhancements

Validating data integrity

Assessing the impact of changes to systems and processes

Providing documentation, project tracking, and management reporting

Communicating test results to business and vendor partners

Communicating with business partners to determine business requirements for enhancement and software needs

Communicating with developers in order to resolve defects

Coordinating with Originations for data validation

Subject Matter Expert for multiple departments and systems

Training for new, business, and offshore associates

Maintaining and correcting scripts in both Word and Excel formats

Estimating for projects

EDUCATION

University of Phoenix (Online) – 2004 - 2006

Studied to obtain Bachelors of Science for Information Technology with a 3.0 GPA

Mansfield Business School, Arlington, TX – 1986 - 1987

Graduated with a certificate in Accounting

Maintained and graduated with a 3.5 GPA

Dean’s List

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