FRANK A. MINSK, CSM, PMP

*** ********* ***. **********, ** 29615 803-***-****

ac005s@r.postjobfree.com https://www.linkedin.com/in/faminsk SUMMARY

An accomplished managing consultant with a broad spectrum of skills including project implementations, process improvement, product development, and customer success in the Financial Services and Healthcare industries. Implemented myriad complex, large scale IT Programs with multi million dollar budgets both domestically and internationally utilizing multiple technology platforms and different project methodologies including Agile and Waterfall. Outstanding leadership abilities; able to coordinate and direct all phases of project based efforts while managing resources, budgets, and issues while fostering customer satisfaction and motivating and leading project teams using advanced communication skills. Provided consulting services in performing assessments of current business practices at major Health Insurance companies. Process improvements, methods, and practices were identified using Business Process management techniques and implemented that saved these companies millions of dollars in IT expenditure.

Skills Include:

SharePoint, VISIO, MS Project, XML, EDI Mapping, MS Visual Studio, C#, VB, ASP.Net/net, SQL Server and RDBMS tools, Agile, Scrum, Waterfall, Financial Management, Big Data, Cloud processing, SaaS. PROFESSIONAL EXPERIENCE

Optum Technologies (Unitedhealth Group) / Ascent Services Group 2014 2017 Senior Project Manager

Managed implementation responsibilities within a structured PMO at Optum Technologies. Coordinated activities between multiple applications and business segments with teams spread across the US and India. Transitioned from Waterfall to Agile methodology utilizing Cloud, Big Data, and SaaS technologies. Managed many different projects, highlighted by:

● The Admin Simplification project, which allowed EOBs to be automatically produced for the CAMS segment of business

● The 835 Remediation project transaction process, saving UHG millions of dollars in fines from the Federal Government

● The Migration of Dental SCION and Florida Solstice Dental Business, allowing the creation of Monthly EOBs

● Four phases of the Sanctions and Exclusions project which provided a means to reduce payments to sanctioned and unauthorized providers saving millions in unauthorized payments to providers

● The UHC Reimbursements Chapter 3 and Chapter 4 projects allowing for enhanced automation of these business segments

Discoverture Solutions 2011 – 2013

Senior Project Manager / Senior Business Analyst

Managed client relationships, implementation responsibilities, and client requests for multiple clients. Responsibilities included:

● Managing other project managers across multiple teams for each client engagement

● Coordinated activities between staff onsite, the Discoverture office in Scottsdale, and the Discoverture offshore office in India

● Deployed a consumer access Customer Care portal for Personal Automobile states

● Introduction of Automated Testing tools to improve quality and delivery Frank A Minsk ac005s@r.postjobfree.com 803-***-**** [1]

● Deployed multiple Integration points including ImageRight, LexisNexis, ISO Protection Class

● Analyzed and documented technical solutions and improvements for various Clients WellPoint 2010

Project Director

Implemented health care changes for the New England States (CT, ME, NH) within the WellPoint organization. Responsible for overall delivery and customer satisfaction including staffing, requirements, design, test planning and execution, budget and incorporation of on the fly mandate updates as well as warranty triage with tight focus on point to point management and rapid implementation approaches to achieve core delivery in less than 90 days.

● Deployed the changes required to support the Affordable Care Act and some additional benefit changes late in 2010 to increase market share for this region Duck Creek Technologies 2008 – 2010

Senior Program Manager / Senior Business Analyst

Assumed client relationship responsibilities on a multi million dollar IT program with Berkshire Hathaway Homestate Companies for a program behind schedule. The client was starting to question the business relationship. Responsibilities included managing resources, budgets, and revenue forecasting. After familiarizing myself with the project these changes were established:

● Revised communications processes were established allowing for transparency, partnership, and successes

● Changed culture from large hard to manage deliverables, to focused smaller deliverables to provide needed functionality

● Analyzed and documented technical solutions for various Clients

● Established relationships and credibility with Client 'C' level management Innovation Group 2007 – 2008

Senior Program Manager

Assigned to bring structure and process for a large scale implementation at a major insurer in Canada.

● Re established the maintenance of project schedules and statuses

● Oversee the management of resources and streamlined the communication channels across three continents and eight time zones, better coordinating deliveries

● Enabled project team to work more efficiently, removing key players from having to deal with day to day tasks, allowing them to focus on key implementation issues ADDITIONAL RELEVANT EXPERIENCE

CGI

T M Floyd & Company

Computer Sciences Corporation (PMSC)

EDUCATION

Diploma in Programming, Computer Processing Institute, Hartford, CT AA, Marketing, Springfield Technical Community College, Springfield, MA CERTIFICATIONS

Member of the Project Management Institute, PMP Certification Member of Scrum Alliance, CSM Certification

Frank A Minsk ac005s@r.postjobfree.com 803-***-**** [2]

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